Senior Architect

Senior Solutions Architect

As a Senior Solutions Architect, you’ll be a trusted technical advisor to our cu...

Location

United States , Chicago

Salary:

186250.00 - 222525.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
Strong technical expertise in APIs, integrations, and automation frameworks
Proficiency in REST APIs, JavaScript, HTML and CSS
Deep understanding of AI-driven automation, LLMs, and customer support technologies
Experience with security reviews, compliance requirements, and enterprise IT environments
Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
A problem-solver who thrives in fast-paced environments and can manage multiple projects
Passionate about customer success, with a track record of helping businesses adopt and scale new technologies

Job Responsibility

Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
Lead technical discovery sessions, assess customer requirements and design scalable solutions
Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
Develop technical content, including documentation, integration guides, and knowledge-sharing resources

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Solutions Architect

As a Senior Solutions Architect, you’ll be a trusted technical advisor to our cu...

Location

United States , San Francisco

Salary:

207000.00 - 247250.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
Strong technical expertise in APIs, integrations, and automation frameworks
Proficiency in REST APIs, JavaScript, HTML and CSS
Deep understanding of AI-driven automation, LLMs, and customer support technologies
Experience with security reviews, compliance requirements, and enterprise IT environments
Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
A problem-solver who thrives in fast-paced environments and can manage multiple projects
Passionate about customer success, with a track record of helping businesses adopt and scale new technologies

Job Responsibility

Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
Lead technical discovery sessions, assess customer requirements and design scalable solutions
Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
Develop technical content, including documentation, integration guides, and knowledge-sharing resources

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Solutions Architect

As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor t...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
Strong technical expertise in APIs, integrations, and automation frameworks
Proficiency in REST APIs, JavaScript, HTML and CSS
Deep understanding of AI-driven automation, LLMs, and customer support technologies
Experience with security reviews, compliance requirements, and enterprise IT environments
Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
A problem-solver who thrives in fast-paced environments and can manage multiple projects
Passionate about customer success, with a track record of helping businesses adopt and scale new technologies

Job Responsibility

Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
Lead technical discovery sessions, assess customer requirements and design scalable solutions
Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
Develop technical content, including documentation, integration guides, and knowledge-sharing resources

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Senior Solutions Architect

As a Senior Engineer in Dublin / London, you’ll be a trusted technical advisor t...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
Strong technical expertise in APIs, integrations, and automation frameworks
Proficiency in REST APIs, JavaScript, HTML and CSS
Deep understanding of AI-driven automation, LLMs, and customer support technologies
Experience with security reviews, compliance requirements, and enterprise IT environments
Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
A problem-solver who thrives in fast-paced environments and can manage multiple projects
Passionate about customer success, with a track record of helping businesses adopt and scale new technologies

Job Responsibility

Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage
Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows
Lead technical discovery sessions, assess customer requirements and design scalable solutions
Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams
Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI
Develop a technical point of view to demonstrate Intercom and Fin’s impact on customer support operations
Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices
Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin’s capabilities
Develop technical content, including documentation, integration guides, and knowledge-sharing resources

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Senior Solutions Architect

As a Senior Solutions Architect at Apollo, you’ll be one of the leaders helping ...

Location

United States; Canada

Salary:

165000.00 - 194000.00 USD / Year

Apollo GraphQL

Expiration Date

Until further notice

Requirements

You're passionate about teams of all sizes succeeding at more than they thought possible
You value empathy and love talking with users and customers to solve their problems
You have a technical background in enterprise data delivery (APIs), and ideally GraphQL
You can create code samples, review and advise other engineers, and develop trusted engineer-to-engineer relationships
You have a track record of delivering timely results because you are organized and have follow-through
You have a creative, “can do” attitude
You find creative ways around obstacles and do not rest until the customer is satisfied
You’re passionate about mentoring and collaborating with others

Job Responsibility

Work directly with engineering teams at a range of companies to educate them on the value of the Apollo Graph Platform and help them consolidate their existing GraphQL efforts to roll out a federated graph effectively
Be a key technical adviser for Apollo enterprise customers at key points in their GraphQL journey—from their first POC through production—and as they expand adoption across their company
Work with customers to understand their goals, roadmap, culture, technical architecture, and the right way to roll out Apollo in their company to accomplish their aims best
Devise innovative solutions to support and accelerate federated graph adoption within customers’ existing architectures, strategize new use cases to grow accounts and find and identify opportunities to maximize business value for Apollo’s customers
Contribute improvements to our documentation, OSS libraries, and platform from customer feedback or issues
Coordinate with tech leads internally to help us continue to build solutions to real-world issues

What we offer

Equity
Benefits
Choice of 3 Anthem Blue Cross medical plans (U.S. employees)
Additional 2 Kaiser medical plans (California residents)
Dental benefits provided by Sun Life Financial
Vision benefits provided by Sun Life Financial

Fulltime

Grimshaw is a global architecture and design studio of ideas and invention, driv...

Location

United States , Los Angeles

Salary:

100000.00 - 130000.00 USD / Year

Grimshaw Architects

Expiration Date

Until further notice

Requirements

Master’s degree or equivalent 5-year professional degree in Architecture from an accredited school required
Minimum of 10+ years related professional experience
Proven experience managing teams and coordinating with consultants
Proficiency in Revit and Rhino are essential
Time management, prioritization skills, and a meticulous attention to detail required
Ability to communicate clear design ideas and direction quickly
Experience in transportation, large-scale sector projects, sports, and higher education highly prioritized
Experience in working collaboratively in mid to large-sized teams and contributing to the design of large projects is prioritized

Job Responsibility

Generate creative design solutions to projects at different phases from conceptual design through construction administration
Work as part of a team, coordinating your work and skills with other team members and under the guidance and direction of the project leader and partners
Help to resolve design and technical challenges
Engage and coordinate with Grimshaw’s other design and engineering consultants
Exhibit a passion and strive for design excellence
Mentor and develop junior staff within your projects and the studio, fostering a commitment to professional development
Help contribute to the life of the studio, studio-wide initiatives and challenges, our design and sustainability culture, and the broader social and wellness culture at Grimshaw
Travel periodically as required

What we offer

health insurance (medical, dental, vision and life insurance)
safe harbor 401(k) plan
15+ days paid time off
ARE support
yearly performance reviews

Fulltime