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Senior Applications Specialist

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Advanced Technology Search Group

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Location:
Canada, Mississauga

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Analyze complex technical issues and system integrations to identify root causes and develop effective solutions
  • Conduct systematic analysis to diagnose customer system issues and implement effective technical solutions
  • Travel to customer’ sites in Canada and US for advanced troubleshooting and customer support
  • Collaborate with designers, developers, and stakeholders and well as technical support team to endure seamless product integration and customer satisfaction
  • Manage the deployment and configuration of integrated systems, ensuring optimal performance and reliability
  • Develop detailed Product Support Documents, and train internal technical support as appropriate
  • Develop comprehensive technical manuals and field installation guides to support customers during product installation, commissioning, and troubleshooting
  • Investigate and review recurring product issues to drive product improvements
  • Equip and support the team with in-depth product knowledge and configuration strategies
  • Provide post-sales customer support, including consultation on product configuration, installation, and usage
  • Collaborate with customers, sales, project management and engineering teams to gather and prioritize product requirements for applications engineering
  • Ensure alignment with market needs and customer expectations
  • Analyze support ticket data to identify trends and drive product quality improvements
  • Provide pre-sales support, including customer consultation related to networking, firewalls, cybersecurity etc.

Requirements:

  • A Degree in Electrical Engineering, Computer Science, or related technical discipline or equivalent experience
  • At least 3 years of experience in advanced systems engineering support, focusing on complex technical problem resolution
  • Proven generalized understanding of computer networking (LAN, WAN, NAT, DNS, Basic Firewalls, etc.)
  • Hands-on experience with Linux and/or Windows (CMD, Bash, PS, regedit, etc.)
  • Demonstrated ability to diagnose sophisticated technical issues and implement effective solutions
  • Ability to work collaboratively with cross-functional teams
  • Willing to adapt to evolving technologies and industry standards

Nice to have:

Experience with Atlassian software (Jira, Confluence) is a plus

Additional Information:

Job Posted:
December 15, 2025

Employment Type:
Fulltime
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