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Senior Applications Operations Coordinator

Australia, Perth · Job Posted March 20, 2026
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Job Description

Are you an experienced Digital Operations leader looking to take ownership of a critical applications portfolio across a major enterprise environment? This role offers the opportunity to shape support models, uplift capability, and drive operational excellence across a diverse suite of COTS and SaaS applications.

Job Responsibility

  • Oversee critical COTS & SaaS applications across Business Development & Commercial (Marketing) and Finance
  • Lead a team of Digital support specialists and act as the main operational contact for new system implementations
  • Manage steady?state transitions, enhancements, risk, documentation, and operational processes
  • Maintain technical currency, coordinate upgrades, manage obsolescence, and align with Cyber expectations
  • Support portfolio management and ensure application roadmaps meet operational needs
  • Lead and mentor the Digital support team, driving a customer?first culture
  • Act as escalation point for complex issues and major incidents
  • Improve monitoring, alerting, and observability to move toward proactive operations
  • Ensure RCA for major/recurring incidents and uphold ITIL best practices
  • Maintain workflows, documentation, and knowledge content
  • Provide operational input into architecture, design, and TCO considerations
  • Identify FinOps and rationalisation opportunities
  • Track industry trends and recommend improvements or new technologies

Requirements

  • Degree in IT, Computer Science, Engineering, or equivalent experience
  • 10+ years in Digital operations/application support
  • 3+ years in team leadership preferred
  • Strong experience with COTS, SaaS, cloud environments, and enterprise applications
  • Knowledge of APM, ITIL, and platforms like ServiceNow
  • Excellent communication and stakeholder management skills
  • Calm under pressure with strong incident management capability
  • Highly organised, customer?focused, and able to manage competing priorities

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