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Are you an experienced Digital Operations leader looking to take ownership of a critical applications portfolio across a major enterprise environment? This role offers the opportunity to shape support models, uplift capability, and drive operational excellence across a diverse suite of COTS and SaaS applications.
Job Responsibility:
Oversee critical COTS & SaaS applications across Business Development & Commercial (Marketing) and Finance
Lead a team of Digital support specialists and act as the main operational contact for new system implementations
Manage steady?state transitions, enhancements, risk, documentation, and operational processes
Maintain technical currency, coordinate upgrades, manage obsolescence, and align with Cyber expectations
Support portfolio management and ensure application roadmaps meet operational needs
Lead and mentor the Digital support team, driving a customer?first culture
Act as escalation point for complex issues and major incidents
Improve monitoring, alerting, and observability to move toward proactive operations
Ensure RCA for major/recurring incidents and uphold ITIL best practices
Maintain workflows, documentation, and knowledge content
Provide operational input into architecture, design, and TCO considerations
Identify FinOps and rationalisation opportunities
Track industry trends and recommend improvements or new technologies
Requirements:
Degree in IT, Computer Science, Engineering, or equivalent experience
10+ years in Digital operations/application support
3+ years in team leadership preferred
Strong experience with COTS, SaaS, cloud environments, and enterprise applications
Knowledge of APM, ITIL, and platforms like ServiceNow
Excellent communication and stakeholder management skills
Calm under pressure with strong incident management capability
Highly organised, customer?focused, and able to manage competing priorities