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Introduction to the job: A senior application engineer enables customer operations and technical node requirements through several activities such as: Application projects: understanding customer node requirements and defining node solutions. New product introduction: driving customer requirements into product development, and rollout and implement product deliveries. Sustaining support: analyzing and resolving complex customer on-product application issues and or escalations.
Job Responsibility
Escalation support: Drives service order closure from a technical perspective
New product / service development: Reviews non-CS PGP document identifying possible issues in design and lack of testing coverage. Defines and drives impact of diagnostics requirements to product adoption and CS efficiency and influences product content as a result of it. Identifies new service opportunities
New product / service roll out: Is responsible for the design and execution of beta test and roll out. As an NPI deliverable
creates and reviews knowledge sharing material for future reference
Node solution definition: Works independently within a single competence, aware of boundary interfaces. Generates full and complete test plans. Translates customer requirements for internal acceptance
Node solution integration: Executes analyses while adding own newly created paths to the analyses flow and way of working. Provides (software) support
Coaching: Teaches and educates junior engineers, reviews and helps them making progress
Training delivery: Creates specialized content for new training curriculum
Knowledge sharing: Establishes good WoW for efficient knowledge exchange across teams and sectors
Operational excellence: Focuses others on driving continuous improvement. Actively drives to embed new and existing processes within own and other teams
Business Support: Sets and drives priorities based on impact of ASML product on customer way of working influencing project and team decision. Leads complex product and service evaluation. Engages with business lines and / or account support to satisfy customer technical needs
Customer Demo: As a subject matter expert, acts as a consultant for ongoing and future demo with customer. Leads the team in their developments of technical abilities
Data analysis: Identifies areas of sensitivity of system design in customer/on-product conditions, identify (new) opportunities for improvement based on data from multiple sources
articulate and present technical choices to internal & external decision makers, influences technical decisions.
Requirements
MSc or Phd (Phd is a plus but not required) in technical fields and thorough relevant industry experience
Relevant experience in an IC manufacturing environment, or research institute with a strong emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development.
Nice to have
Phd in technical fields
What we offer
Medical insurance
Dental insurance
Vision insurance
Basic life insurance
401k plan
Eight (8) hours of vacation leave every month
Thirteen (13) paid holidays throughout the calendar year