Senior Applications Analyst

• Works with IT leadership to identify enterprise application software needs and oversees activities to deliver appropriate business and IT aligned solutions
• Senior member of a team responsible for ensuring operational functionality of Intelligent Transportation Systems (ITS) and a positive customer and vendor relationship
• Actively participates in the identification and analysis of problems, investigation of solutions and new approaches and techniques for implementation
• Comes from a technical background and can challenge, develop, and cross train team members
• Continually seeks ways to expand and optimize the application and business processes
• Communicate plans, status, and issues to higher management levels
• Provides senior level systems and/or process analysis and design to meet functional and organizational requirements
• Participates in continuous review to ensure that systems meet changing business and regulatory conditions
• Point of contact for one or more business applications
• Works alongside business users to identify and analyze their needs and define business requirements for new or existing systems
• Supports the production environment
• logs and tracks problems
• responds to questions and support requests and ensures the production environment meets service levels established with business units
• Facilitates meetings with Business Units and technical staff to address issues
• Performs regular follow-up according to procedures and confirms resolution with user prior to closing the problem reports
• Confirms impact of user problems are communicated via the various communication channels
• Implements program/system updates and enhancements, in accordance with Client’s policies and IT standards
• Coordinates with other technical teams to identify, research, and resolve problems with application systems, their associated interfaces, and underlying infrastructure
• Maintains documentation of IT procedures, system configuration standards, maintenance, and upgrades
• Senior level responsibility for the assuring application’s availability and functionality
• Works with all levels of staff and management to address concerns and resolve issues
• Coordinates and communicates status on issues, projects and other business activities to management and business partners
• Develops, directs, and performs testing activities

• Bachelor's degree in computer science, management information systems, or a related information technology field
• Minimum of five years of professional experience in information technology with a focus on applications
• Knowledge of Microsoft SQL database and use of SQL statements
• Knowledge of standard integration platforms and REST APIs
• Knowledge of standard business functions and procedures
• Knowledge of Project Management standards and principles
• Ability to perform duties with strong written and oral communication skills
• Ability to effectively interpret and translate business needs and report on system trends or issues
• Ability to develop effective trust relationships with technical team, data stewards, and business users through excellent interpersonal skills
• Ability to perform tasks accurately with attention to detail
• Ability to prioritize tasks/assignments and the ability to meet deadlines
• Ability to utilize organizational skills and understanding
• Ability to work independently or in a team environment, and willingness to take direction

Experience working with transit-related software and systems

• Medical benefits
• Paid vacation
• Paid holidays
• 401K