Senior Application Support Specialist

We are seeking a highly accomplished Senior Application Support Specialist to take technical ownership of the administration, operational stability, and security governance of enterprise SaaS platforms and Salesforce-based ecosystems. In this role, you will act as the critical Tier 2 engineering authority, bridging the gap between end-users, third-party development vendors, and core infrastructure units (DBAs, Network, and Security Specialists). You will manage complex incident lifecycles, enforce stringent Identity and Access Management (IAM) controls, and lead containment procedures for platform or privacy events—ensuring absolute system availability and compliance with strict data protection mandates.