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Do you thrive on ensuring stability in complex, mission‑critical applications? Are you motivated by the challenge of monitoring high‑performance systems and resolving issues under pressure? If you want to leverage your expertise in application support to make a tangible impact in the FinTech sphere, this role is for you.
Job Responsibility:
Provide senior‑level support for our proprietary, high‑performance index platform, ensuring availability and reliability.
Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues.
Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data‑related inquiries.
Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence.
Conduct root‑cause analysis of complex system issues, proposing long‑term solutions and optimisations.
Support and validate platform changes through structured testing and quality assurance.
Continuously identify opportunities to improve monitoring, workflows, and support processes.
Document solutions, procedures, and best practices to strengthen organisational knowledge.
Mentor junior support staff and contribute to building a culture of operational excellence.
Support software deployment releases and pre-market check during weekends.
Requirements:
Minimum of 5 years’ experience in application support for complex financial, trading or enterprise systems L2&L3.
Strong technical expertise in system monitoring, log analysis, data analytics, and troubleshooting across distributed environments.
Solid knowledge of Linux, SQL, Relational databases, and API interactions.
Experience with monitoring tools, job scheduling, and automation.
Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high‑pressure contexts.
Familiarity in Atlassian Suite (Jira and Confluence)
Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact.
Interest in financial market data and complex application ecosystems.
Highly structured, proactive, and adaptable, with excellent communication skills in English and intercultural competence.
Demonstrated ability to lead support initiatives and process improvements.
Self managed individual and eagerness to grow.
Existing work visa or permanent residency (PR) required.
Nice to have:
Software Development or DevOps Experience is a big plus.