Senior Application Support Lead – Payments and Services, Citi

Citi

Location:
United Kingdom, Belfast

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Job Responsibility:

Manage daily operations of the team, ensuring efficient workload distribution and adherence to SLAs/KPIs
Coordinating support of major incidents, managing incident resolution and senior communications, prioritising service-related issues and acting as primary escalation point
Overseeing the onboarding of new, updated and modified applications through change process ensuring close collaboration with development teams
Drive continuous improvement by analysing trends in support issues and working with development teams to prioritise enhancements
Contribute to disaster recovery planning by preparing application test and recovery plans and driving test events
Manage stakeholder engagement and timely notifications of application disruption
Train and mentor team members, set clear goals and promote Citi culture

Requirements:

Proven leadership experience in a support environment
Excellent time management and customer service skills
Ability to manage and prioritise competing tasks while operating in a challenging and sometimes ambiguous environment
Excellent problem-solving skills with a proven track-record in technical support and experience with: Unix/Linux operating systems
Middleware messaging systems e.g. MQ and Kafka
Database services e.g. Oracle and MongoDB
Cloud-based, containerised software solutions hosted on premises and public cloud e.g. RedHat Openshift and AWS
Enterprise monitoring solutions e.g. ITRS Geneos

Nice to have:

A degree in a computer-related field or equivalent experience
Technical accreditations such as AWS Sysops/DevOps
Experience of scripting languages e.g. Bash, Python
Knowledge of payment schemes and flows e.g. ACH, SEPA, Faster Payments
Experience mentoring junior team members across multiple global locations
Runbook Automation skills to coordinate one-touch resilience events

What we offer:

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Application Support Lead – Payments and Services