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Senior Application Support Lead – Payments and Services

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Citi

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Location:
United Kingdom , Belfast

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Job Responsibility:

  • Manage daily operations of the team, ensuring efficient workload distribution and adherence to SLAs/KPIs
  • Coordinating support of major incidents, managing incident resolution and senior communications, prioritising service-related issues and acting as primary escalation point
  • Overseeing the onboarding of new, updated and modified applications through change process ensuring close collaboration with development teams
  • Drive continuous improvement by analysing trends in support issues and working with development teams to prioritise enhancements
  • Contribute to disaster recovery planning by preparing application test and recovery plans and driving test events
  • Manage stakeholder engagement and timely notifications of application disruption
  • Train and mentor team members, set clear goals and promote Citi culture

Requirements:

  • Proven leadership experience in a support environment
  • Excellent time management and customer service skills
  • Ability to manage and prioritise competing tasks while operating in a challenging and sometimes ambiguous environment
  • Excellent problem-solving skills with a proven track-record in technical support and experience with: Unix/Linux operating systems
  • Middleware messaging systems e.g. MQ and Kafka
  • Database services e.g. Oracle and MongoDB
  • Cloud-based, containerised software solutions hosted on premises and public cloud e.g. RedHat Openshift and AWS
  • Enterprise monitoring solutions e.g. ITRS Geneos

Nice to have:

  • A degree in a computer-related field or equivalent experience
  • Technical accreditations such as AWS Sysops/DevOps
  • Experience of scripting languages e.g. Bash, Python
  • Knowledge of payment schemes and flows e.g. ACH, SEPA, Faster Payments
  • Experience mentoring junior team members across multiple global locations
  • Runbook Automation skills to coordinate one-touch resilience events
What we offer:
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources

Additional Information:

Job Posted:
April 26, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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