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Senior Application Support Consultant

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SESTEK

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Location:
Turkey , İstanbul & Ankara

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for an “Application Support Consultant” to join our expanding Application Support Team. If you are fluent in English and passionate about providing application support to customers, this role could be the perfect fit for you!

Job Responsibility:

  • Having a very good knowledge of SESTEK Products on both front-end and back-end side
  • Being able to install SESTEK products for different environments (Test, Preprod and Production) with coordination of project manager
  • Solving technical problems during projects and after production according to service level agreements
  • Giving basic level application support to the customers (Guidance for how to use the application)
  • Responding to partner and customer enquiries through e-mail, ticket system and calls
  • Overseeing and follow-up on open customer issues
  • Recording and managing best practice resolutions for the company’s self-service knowledge base
  • Developing customer relationships through professional, dependable and accurate interactions
  • Offering proactive communication to clients, account managers and project managers

Requirements:

  • Bachelor’s degree in computer science/engineering or related area
  • A strong command of spoken and written English is essential
  • Minimum 5 years of experience working in handling tickets, working with project management, product management and software development teams
  • Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
  • At least mid-level database querying skills (Esp. for MS SQL Server)
  • Mid-Level management skills for Microsoft Windows Servers, Installation and Configuration of its features such as IIS, .NET Framework…etc. and Linux Servers
  • Basic network knowledge (TCP, UDP protocols
  • MRCP, SIP …etc.)
  • Good command of debugging and diagnostic skills
  • Common understanding of software application architecture
  • Excellent communication skills, customer orientation and organizational awareness
  • Successful in time management and compatible with flexible working hours
  • Ability to work in a fast-paced environment and can handle changing priorities

Nice to have:

  • Great to have experience of voice technologies
  • Nice to understand DevOps fundamentals
What we offer:
  • A chance to be part of a company specialized in artificial intelligence
  • Flat organizational structure and an energetic team
  • Flexible/hybrid working style and you can work in Ankara or İstanbul office
  • Private health insurance, meal card, transportation allowance
  • Monthly budget for external activities with your colleagues
  • Incentive for graduate and postgraduate studies
  • Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession
  • Birthday celebrations, parties, and happy hours, “Welcome to Spring/Fall” events
  • Breakfast and healthy snacks at the office all day long

Additional Information:

Job Posted:
March 01, 2026

Work Type:
Hybrid work
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