Senior Application Support Consultant Job at SESTEK (İstanbul & Ankara)

Senior Support Consultant

Join 3Shape as Senior Support Consultant! We are looking for a Senior Support Co...

Location

India , Mumbai

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Minimum 4–5 years of experience in Customer Support, Technical Support, Sales Operations, or related functions within an international company and multicultural environment
Strong working knowledge of Microsoft Office applications (particularly Excel), CRM systems, and reporting tools
Experience in data analysis, reporting, dashboard creation, and business performance monitoring
Solid understanding of computer systems and technical troubleshooting
Excellent verbal and written communication skills in English (Upper-Intermediate level or higher)
Strong customer-oriented mindset with the ability to actively listen and ask the right questions
Proven problem-solving, logical thinking, analytical, and decision-making skills
Ability to multitask, prioritize competing responsibilities, work under pressure, and remain result-oriented
Empathetic, proactive, detail-oriented, and highly organized approach to work
Strong aspiration for self-development and eagerness to learn new technologies, business processes, and analytical tools

Job Responsibility

Provide high-quality and efficient technical support for 3Shape hardware (3D scanners) and software through online sessions, telephone, email, and occasional on-site events
Manage customer support cases by collecting all relevant information in line with company procedures and accurately documenting cases in the CRM system
Troubleshoot technical issues using logical and analytical problem-solving approaches
Collaborate with internal teams and escalate customer feedback, issues, and improvement suggestions to relevant departments
Ensure timely follow-up and resolution of customer queries to maintain high customer satisfaction levels
Act as a senior point of contact for complex customer issues, providing guidance and support to team members when required
Support global Sales Operations activities by collaborating with regional and global sales teams to ensure data accuracy, process compliance, and operational efficiency
Prepare, analyze, and maintain sales performance reports, dashboards, and business insights to support decision-making and drive business growth
Assist in sales analytics initiatives, including trend analysis, performance tracking, forecasting support, and identification of improvement opportunities

What we offer

Opportunity to contribute to market-leading technology products used by customers worldwide
Exposure to global sales operations, business analytics, and cross-functional collaboration
A professional, friendly, and supportive work environment
Continuous professional growth, training, and development opportunities
The chance to become part of a successful global 3Shape team based in India

Fulltime

Application Support Senior Manager

The Apps Support Senior Manager accomplishes results through the management of p...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde
Bachelor’s/University degree or equivalent experience, Master’s degree preferred

Job Responsibility

Manages one or more apps support teams
Provides technical oversight across systems and applications
leverage skills across multiple apps support areas
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Requires awareness of audit and compliance related issues
Contributes to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

Fulltime

Housing Senior Support Consultant

Join our team as a Senior Support Consultant and become the go-to expert for sol...

Location

United Kingdom

Salary:

Not provided

NEC Software Solutions

Expiration Date

Until further notice

Requirements

SQL skills for querying and managing database content
Experience supporting applications deployed via web technologies
Good understanding of service delivery within defined SLAs
Excellent customer relationship and communication skills
Experience with NEC Housing is highly desirable

Job Responsibility

Provide technical assistance, application support, and usage guidance to NEC customers
Investigate and resolve application issues, working toward SLA targets
Translate customer requirements into workarounds and fixes
Develop and maintain technical support documentation and procedures
Deliver proactive support services (ITIL Problem Management)
Identify opportunities for additional services and solutions

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like

Fulltime

Housing Senior Support Consultant

Join our team as a Senior Support Consultant and become the go-to expert for sol...

Location

United Kingdom

Salary:

Not provided

NEC Software Solutions

Expiration Date

Until further notice

Requirements

SQL skills for querying and managing database content
Experience supporting applications deployed via web technologies
Good understanding of service delivery within defined SLAs
Excellent customer relationship and communication skills
Experience with NEC Housing is highly desirable

Job Responsibility

Provide technical assistance, application support, and usage guidance to NEC customers
Investigate and resolve application issues, working toward SLA targets
Translate customer requirements into workarounds and fixes
Develop and maintain technical support documentation and procedures
Deliver proactive support services (ITIL Problem Management)
Identify opportunities for additional services and solutions

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects

Fulltime

Enterprise and Business Application Senior Associate Consultant

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Expert in Service Now ITSM, ESG, NowAssist and associated modules
Knowledge on multi-technology application design best practices which enable them to act as trusted advisors to internal clients on optimal application designs
Ability to take holistic views of application environments, including hardware platforms, applications, databases, operating systems, and storage
Ability to work with abstract concepts and have sound problem solving and analytical skills
Strong people interaction and collaboration capability
Deep technical understanding of development and platform engineering
Excellent client-centricity with the ability to focus on business outcomes
Highly Organized and planned individual
Self-starter and self-managed
Strategic ability to define the technical direction in the portfolio of products including technical strategies and plans and execution plans

Job Responsibility

Work closely with Product Owners and Practice Managers to receive detailed business/user requirement specifications that identify the goals of the program
Assist with the preparation of a technical requirements document, including systems and flowcharts that diagrammatically show how the information will flow through the computer and its peripheral or related equipment after the planned change
Analyze business requirements and ensure that the designed solution meets those requirements
Perform proof of concept if required
Transform the detailed requirements into a complete, detailed systems design document that focuses on how to deliver the required functionality
Convert the design into a complete information system. This includes acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs, and performing test readiness review
Ensure that throughout the development phase, the process is documented including the development procedures for application use and security
Actively engage with Product Owners and Practice Managers during testing for UAT Clearance
Assist with the resolution of any problems identified in the integration and test phases
Examine any program errors in logic and data and make the necessary recommendations to correct the program as required and/or escalate the problem accordingly

Senior Consultant - Full Stack AI Application Developer

Microsoft Industry Solutions – Global Center for Innovation and Delivery (GCID) ...

Location

India , Hyderabad

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

10+ years of overall professional experience in software engineering, application development, and solution delivery, with a strong focus on enterprise‑scale, customer‑facing engagements.
5+ years of experience in customer‑facing delivery leadership
Bachelor's degree in computer science engineering, or a related field.
Strong experience designing, building, and deploying business‑ and mission‑critical applications using .NET (C#), .NET Web APIs, Node.js.
Full‑stack development expertise across UI, API, service, domain, data, and integration layers, with proficiency in C#, JavaScript, TypeScript, Angular or React, HTML5, and CSS/SCSS.
Deep understanding of software architecture patterns and anti‑patterns for large‑scale systems, including MVC, CQRS, and Saga, with a focus on performance, scalability, and resiliency.
Excellent foundation in software engineering principles, data structures, algorithms, testing, debugging, and analytical problem‑solving.
Proficiency with cloud data platforms including Azure SQL, Cosmos DB, Azure Database for PostgreSQL, MySQL, Azure SQL Managed Instance, and MariaDB.
Experience creating reusable application frameworks and shared components that address cross‑cutting concerns such as logging, security, resiliency, and configuration management.
Hands‑on experience with multi‑threaded and parallel programming and high‑throughput service design.

Job Responsibility

Lead the technical delivery of complex, cloud‑native and AI‑enabled engagements, contributing as a hands‑on individual contributor and, where required, leading engineering teams to ensure high‑quality, predictable outcomes.
Define and drive the technology strategy for large and complex customer engagements, ensuring solutions are scalable, secure, and aligned to business objectives, architectural best practices, and Microsoft reference architectures.
Design, develop, and deploy solutions on Microsoft Azure, accelerating customer value through the effective use of Microsoft technologies, platforms, and delivery methodologies.
Applies user‑centered design principles to translate customer needs into clear technical requirements and scalable solution designs through iterative prototyping and feedback.
Provide delivery leadership by setting technical priorities, estimating effort, managing dependencies, making disciplined trade‑offs, and driving successful releases.
Ensure engineering excellence and solution quality, with accountability for the overall efficacy, performance, security, and compliance of technical delivery within assigned engagements.
Identify, assess, and manage technical risks and dependencies across projects, including defining mitigation strategies, handling escalations, and planning for both short‑ and long‑term delivery risks.
Apply information security, compliance, and assurance standards to maintain stakeholder confidence and meet customer, regulatory, and Microsoft governance requirements.
Drive innovation and digital transformation, leveraging existing intellectual property (IP), reusable assets, and best practices to improve delivery predictability and speed.
Collaborate with cross‑functional teams, including Sales, account‑aligned teams, and peers, to articulate technical value propositions and support the expansion and adoption of Microsoft cloud and AI solutions with strategic customers.

Fulltime

HR Consultant / Senior HR Consultant

Due to continued growth, we are looking to appoint an experienced HR Consultant ...

Location

United Kingdom , North Baddesley

Salary:

40000.00 - 55000.00 GBP / Year

Pure Human Resources

Expiration Date

Until further notice

Requirements

5+ years’ HR experience within a generalist role
Strong working knowledge of UK employment law and its practical application
Proven experience managing complex employee relations cases independently
Excellent written and verbal communication skills
Commercially aware with a pragmatic, solutions-focused approach
Experience managing client relationships or operating in a consultancy-style role
Highly organised with the ability to manage multiple priorities
Strong IT skills and confidence using HR systems

Job Responsibility

Provide expert HR advice across the full employee lifecycle to a varied client base
Lead on complex employee relations cases including disciplinaries, grievances, redundancy and TUPE
Deliver commercially focused, legally compliant HR solutions aligned to client needs
Draft and review HR documentation including contracts, policies, reports and procedures
Build strong, trusted relationships with clients, acting as a key point of contact
Support client account management, renewals and ongoing service delivery
Design and deliver HR training sessions and workshops (virtual and in person)
Contribute to consultancy projects and wider HR initiatives
Identify opportunities to add value and support business development
Support marketing activity including content, networking and brand promotion

What we offer

25 days annual leave plus bank holidays and Christmas shutdown (pro-rated)
Private medical insurance (after probation)
Life assurance (4x salary)
Standard Life pension scheme with 5% employer contribution
Permanent health insurance scheme
Free on-site parking
Weekly yoga classes
Sponsorship of further education and training
Regular team building events

Fulltime

Senior Application Operations Engineer (RMMS Manager – Confirm)

We are seeking a highly experienced RMMS Confirm specialist to take technical ow...

Location

United Kingdom , South Mimms

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Substantial experience working with Brightly Confirm / RMMS or a comparable enterprise asset management platform
Experience acting as a senior technical specialist, application owner, product specialist, implementation consultant, service owner or application operations lead for a business critical system
Strong understanding of highways maintenance, asset management, inspections, work management, mobile working and asset data
Experience working directly with business stakeholders and asset leads to assess requirements and align system capability to operational processes
Experience supporting or defining system roadmaps, implementation plans, service improvements or future development priorities
Strong SQL and data skills, including experience with data validation, reporting support, data migration, data structures or operational analytics
Experience working with GIS, APIs, mobile applications, BI platforms, data platforms or enterprise integrations
Experience working with developers or technical teams to understand business critical integrations and data flows between systems
Strong understanding of testing, release readiness, change control, issue resolution and service improvement
Strong problem solving, communication, facilitation and stakeholder engagement skills

Job Responsibility

Take technical ownership of the Brightly Confirm / RMMS platform
Act as the internal subject matter expert for Confirm
Ensure Confirm is managed as a business critical platform
Work with asset leads and operational teams to understand requirements and align them with Confirm capability
Translate business needs into practical system requirements
Challenge and shape requirements to ensure efficient use of Confirm
Ensure business processes are aligned with Confirm capability
Build and maintain a clear roadmap for Confirm implementation and improvement
Identify opportunities for future Confirm usage development
Support longer term thinking about Confirm's place in the application landscape

What we offer

Equality, Diversity & Inclusion
Equal Opportunities employer

Fulltime

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