CrawlJobs Logo

Senior Application Support Analyst

sfrecruitment.com Logo

SF Technology Solutions

Location Icon

Location:
United Kingdom , Coventry

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

30000.00 - 35000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

The Senior Application Support Analyst provides third-line technical support for internal and external customers, ensuring the stability, performance, and continuous improvement of applications. This role involves diagnosing and resolving system issues, optimising software performance, collaborating with other teams, and leading technical problem-solving efforts.

Job Responsibility:

  • Act as the escalation point for complex application issues and requests
  • Troubleshoot application defects, ensuring minimal disruption to live environments
  • Develop and maintain system monitoring tools to detect and prevent downtime
  • Run SQL queries, create import files, and make use of APIs to support data changes
  • Configure databases and client systems for new customer implementations
  • Assist in deploying software updates, patches, and configuration changes
  • Work closely with development teams to validate new applications and resolve software bugs
  • Identify inefficiencies in application support processes and develop automation solutions
  • Assist in developing and maintaining strategic automations for the product teams
  • Work closely with development teams, bridging the gap between support and software engineering
  • Provide training and mentorship to junior team members
  • Engage with third parties and business stakeholders to communicate technical issues effectively
  • Improve and maintain accurate system documentation for configuration, troubleshooting, and best practices

Requirements:

  • Proficiency in SQL Server, T-SQL, and KQL (Azure Application Insights), including writing queries and stored procedures from scratch
  • Experience troubleshooting application logs, Windows Event Viewer, and system errors
  • Hands-on experience with system integration, configuration, and maintenance
  • 5+ years’ experience in IT Application Support in a customer-focused environment
  • Strong SQL Server and Windows administration knowledge

Nice to have:

  • Microsoft certifications (Windows, SQL Server, Azure)
  • Knowledge of .NET programming languages
  • Experience with iOS and Android troubleshooting
  • Familiarity with Azure, Power Platform, PowerShell, and enterprise IT solutions
  • Experience working within the ITIL framework and software development lifecycle

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
SF Technology Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Application Support Analyst

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...
Location
Location
United States , Remote; Seattle; Phoenix; Albuquerque
Salary
Salary:
Not provided
aledade.com Logo
Aledade, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
  • Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
  • Demonstrate ability in navigating AWS S3 folders
  • Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
  • Demonstrate characteristics of a team player
  • Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
  • Associate Degree
Job Responsibility
Job Responsibility
  • Assist users via chat to solve technical problems with predefined steps
  • Triage incomplete tickets
  • Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
  • Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team
What we offer
What we offer
  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options
  • Fulltime
Read More
Arrow Right

Senior Applications Analyst

Intratek Computer, Inc. is looking for a Sr. Applications Analyst to support us ...
Location
Location
United States , Orange
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer science, management information systems, or a related information technology field
  • Minimum of five years of professional experience in information technology with a focus on applications
  • Knowledge of Microsoft SQL database and use of SQL statements
  • Knowledge of standard integration platforms and REST APIs
  • Knowledge of standard business functions and procedures
  • Knowledge of Project Management standards and principles
  • Ability to perform duties with strong written and oral communication skills
  • Ability to effectively interpret and translate business needs and report on system trends or issues
  • Ability to develop effective trust relationships with technical team, data stewards, and business users through excellent interpersonal skills
  • Ability to perform tasks accurately with attention to detail
Job Responsibility
Job Responsibility
  • Works with IT leadership to identify enterprise application software needs and oversees activities to deliver appropriate business and IT aligned solutions
  • Senior member of a team responsible for ensuring operational functionality of Intelligent Transportation Systems (ITS) and a positive customer and vendor relationship
  • Actively participates in the identification and analysis of problems, investigation of solutions and new approaches and techniques for implementation
  • Comes from a technical background and can challenge, develop, and cross train team members
  • Continually seeks ways to expand and optimize the application and business processes
  • Communicate plans, status, and issues to higher management levels
  • Provides senior level systems and/or process analysis and design to meet functional and organizational requirements
  • Participates in continuous review to ensure that systems meet changing business and regulatory conditions
  • Point of contact for one or more business applications
  • Works alongside business users to identify and analyze their needs and define business requirements for new or existing systems
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holidays
  • 401K
Read More
Arrow Right

Applications Support Senior Analyst

The Applications Support Senior Analyst is responsible for maintaining applicati...
Location
Location
Bahrain , Manama
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Unix
  • Shell scripting
  • SQL/Oracle
  • Mongo DB queries
  • ECS/Openshift /AWS
  • KAFKA/MQ/SFTP /NDM
  • Tools – App D, SPLUNK, KIBANA
  • Monitoring – ITRS setup, Grafana
  • Autosys, on job
  • Good communication skills & team-player
Job Responsibility
Job Responsibility
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users
What we offer
What we offer
  • Career growth opportunities
  • Equal opportunity employment
  • Accessibility accommodations
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Applications Support Senior Analyst is responsible for providing technical a...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years' experience in an Application Support role L2 & L3
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provide Level 2/3 support for business applications, troubleshooting technical and functional issues
  • Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
  • Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
  • Collaborate with cross-functional teams to identify and resolve production issues
  • Create and maintain documentation related to production issues and resolutions
  • Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions
  • Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint
  • Coordinate with SA and EAP teams on the System updates, green zones and COB activities
  • Monitor and Manage Inbound and Outbound feed SLA breaches
  • Provide timely updates on system performance and issue status to senior management
What we offer
What we offer
  • Global Benefits
  • We bring the best to our people
  • We put our employees first and provide the best-in-class benefits they need to be well, live well and save well
  • Fulltime
Read More
Arrow Right

Applications Support Analyst

The Spread Products (SP) production management group provides direct support to ...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
What we offer
What we offer
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

This is a global team that supports production system for Citi’s Trade and Worki...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s/University degree or equivalent experience
  • 7-8 years of experience in an Application Support role
  • Strong in Oracle SQL and Linux
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Ability to drive production incident with multiple stakeholders
  • Willingness/ability to learn new things and ability to adjust quickly to changes and re-prioritization
Job Responsibility
Job Responsibility
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Reviews and develops application contingency planning to ensure availability to users
  • Participate in application releases, from development, testing and deployment into production
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Acts as SME to senior stakeholders and /or other team members
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
What we offer
What we offer
  • 27 days annual leave (plus bank holidays)
  • A discretional annual performance related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Application Support Senior Analyst provides technical and business support f...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi applications
  • Maintains application systems that have completed the development stage and are running in daily operations
  • Manages, maintains and supports applications and their operating environments
  • Performs start of day checks, continuous monitoring, and regional handovers
  • Performs same day risk reconciliations
  • Develops and maintains technical support documentation
  • Assesses risk and impact of production issues and escalates to business and technology management
  • Ensures storage and archiving procedures are in place and functioning
  • Reviews and develops application contingency planning
  • Participates in application releases from development to production
What we offer
What we offer
  • 27 days annual leave plus bank holidays
  • A discretional annual performance-related bonus
  • Private Medical Care & Life Insurance
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to learning and development resources
  • Business casual workplace with hybrid working model.
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Applications Support Senior Analyst provides technical and business support,...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 - 8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with PL SQL/ Oracle Database is required
  • Required technical knowledge of shell scripting and UNIX systems
  • Experience in setting up or configuring monitoring tools such as ITRS, and performance monitoring tools like App Dynamics is good to have
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy