Senior Application Support Analyst

• Provides first to third-line technical support for internal and external customers
• Ensuring the stability, performance, and continuous improvement of applications
• Diagnosing and resolving system issues
• Optimising software performance
• Collaborating with other teams
• Leading technical problem-solving efforts
• Take full ownership of incidents, service requests, problems, and changes
• Act as a trusted point of contact for users
• Lead the response to major incidents and complex technical challenges
• Working closely with suppliers
• Play a pivotal role in keeping systems running smoothly
• Help shape how the service operates by driving process and product improvements
• Influencing best practice

• Infor (LN) ERP experience is essential
• Experience of supporting various ERP/Apps is ideal
• Acting as the escalation point for complex application issues and requests
• Troubleshoot application defects, ensuring minimal disruption to live environments
• Develop and maintain system monitoring tools to detect and prevent downtime
• Run SQL queries, create import files, and make use of APIs to support data changes
• Experience troubleshooting application logs, Windows Event Viewer, and system errors
• Hands-on experience with system integration, configuration, and maintenance
• 5+ years’ experience in IT Application Support in a customer-focused environment

Progressional opportunity into a managerial role as the business grows