Senior Application Support Analyst Job at Harrington Starr (New York)

Senior Application Support Analyst

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

3+ years of experience in application support, customer service, or hospitality environments
3+ years experience with reservation systems (e.g., MARSHA or similar platforms)
Experience working in a 24/7 service desk or call centre environment
Strong track record of customer-focused support delivery
Strong written and verbal communication skills
Expertise in incident management and ticketing systems (e.g., ServiceNow)
Problem-solving and analytical thinking skills
Ability to prioritise, categorise, and resolve incidents effectively
Knowledge of property management systems and business applications (preferred)
Stakeholder management and collaboration skills

Job Responsibility

Provide expert-level application support and act as escalation point for complex issues
Manage end-to-end incident resolution using ServiceNow, phone, chat, and knowledge tools
Improve categorisation, workflows, and processes to reduce incidents and resolution times
Collaborate with internal teams, service providers, and business stakeholders
Develop and maintain knowledge articles and process documentation
Support CRM integration initiatives and technical requirements documentation
Ensure adherence to ITIL processes (incident, problem, and change management)
Train and mentor junior analysts and support team members
Identify gaps and drive continuous improvement in support operations
Advocate for customer needs and enhance overall service experience

Fulltime

Senior Application Support Analyst

We are looking for an experienced App Support Senior Analyst with strong techno-...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7+ years of relevant work experience
Hands-on experience with common database technologies and SQL queries (e.g., Oracle, Mongo DB, Sybase)
Working knowledge of popular application monitoring tools (e.g., Grafana, ITRS Geneos, AppDynamics)
Good understanding of middleware technologies (e.g., MQ, Kafka)
Basic understanding of web server technologies (e.g., WebLogic, WebSphere)
Working knowledge of ITIL tools like ServiceNow
Strong technical troubleshooting and problem-solving skills
Excellent verbal and written communication skills
A solid understanding of Observability, Site Reliability Engineering (SRE), and Open Telemetry Principles
A degree in a technology-related field

Fulltime

Senior Application Support Analyst

Senior Application Support Analyst - Azure / O365 - Investment Management. Orbis...

Location

United Kingdom , London

Salary:

Not provided

Orbis Consultants

Expiration Date

Until further notice

Requirements

5+ years’ prior experience in an Application Support role or similar within Financial Services (Private Equity, Investment Management, or Investment Banking)
Excellent SQL experience and Solid experience of supporting SaaS platforms and applications in the Microsoft stack (e.g. Azure, O365)
Excellent proven ability to work with cross-functional stakeholders to manage the full Application Support cycle
Excellent experience managing third party software vendors
Familiarity with methodologies such as ITIL, Agile and DevOps

Job Responsibility

Owning end-to-end application support across the application suite including SaaS platforms, Investment Systems, O365 and cloud-based applications (Azure)
Working directly with stakeholders across the business and technology to understand and resolve issues and bugs with business applications, and provide L1-L3 support and user training
Managing third-party vendors to oversee the full incident resolution and service delivery process

Fulltime

Senior Application Support Analyst

We are seeking a highly motivated and experienced Senior Application Support Ana...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven experience in production support or application support roles, preferably in a global enterprise environment
Strong analytical and problem-solving skills with the ability to perform root cause analysis effectively
Experience in incident, problem, and change management processes
Ability to work collaboratively with cross-functional teams including Product Owners, Business Analysts, and Systems Analysts
Excellent communication skills, both written and verbal, for documenting issues and collaborating with stakeholders
Demonstrated commitment to application stability, high availability, and resiliency
Experience with Wealth applications is a significant advantage
Technical Proficiencies: Application Platforms: OpenShift, WebSphere, Weblogic, Microservices, Gemfire
Monitoring & Observability: Apps Dynamics, Splunk, ITRS
Deployment & Automation: uDeploy, Autosys, Shell Scripting

Job Responsibility

Work closely with Product Owners, Business Analysts, and Systems Analysts to assess system impacts and document comprehensive support requirements
Lead and manage the resolution of incidents and problems, including prioritization, escalation, and thorough root cause analysis, ensuring timely follow-through to resolution
Drive and champion stability initiatives aimed at achieving high application availability, robust monitoring, effective failover mechanisms, and overall resiliency for Business-As-Usual operations
Oversee and manage change processes, incidents, and problems within a global enterprise context
Provide dedicated application support for Wealth applications and actively participate in release activities, ensuring smooth deployments and post-release stability
Implement, configure, and maintain application and hardware service monitoring using a variety of advanced technologies
Develop, update, and maintain comprehensive run books and knowledge-based articles to support efficient operations and problem resolution

Fulltime

Senior Application Support Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

Canada , Mississauga

Salary:

94300.00 - 141500.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

4+ years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

Provides technical and business support for users of Citi Applications
Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly

Fulltime

Senior Application Support Analyst

A manufacturing organisation is looking for a Senior Application Support Analyst...

Location

United Kingdom , Kidderminster

Salary:

45000.00 - 55000.00 GBP / Year

SF Technology Solutions

Expiration Date

Until further notice

Requirements

Infor (LN) ERP experience is essential
Experience of supporting various ERP/Apps is ideal
Acting as the escalation point for complex application issues and requests
Troubleshoot application defects, ensuring minimal disruption to live environments
Develop and maintain system monitoring tools to detect and prevent downtime
Run SQL queries, create import files, and make use of APIs to support data changes
Experience troubleshooting application logs, Windows Event Viewer, and system errors
Hands-on experience with system integration, configuration, and maintenance
5+ years’ experience in IT Application Support in a customer-focused environment

Job Responsibility

Provides first to third-line technical support for internal and external customers
Ensuring the stability, performance, and continuous improvement of applications
Diagnosing and resolving system issues
Optimising software performance
Collaborating with other teams
Leading technical problem-solving efforts
Take full ownership of incidents, service requests, problems, and changes
Act as a trusted point of contact for users
Lead the response to major incidents and complex technical challenges
Working closely with suppliers

What we offer

Progressional opportunity into a managerial role as the business grows

Fulltime

Senior Application Support Analyst

The Senior Application Support Analyst provides third-line technical support for...

Location

United Kingdom , Coventry

Salary:

30000.00 - 35000.00 GBP / Year

SF Technology Solutions

Expiration Date

Until further notice

Requirements

Proficiency in SQL Server, T-SQL, and KQL (Azure Application Insights), including writing queries and stored procedures from scratch
Experience troubleshooting application logs, Windows Event Viewer, and system errors
Hands-on experience with system integration, configuration, and maintenance
5+ years’ experience in IT Application Support in a customer-focused environment
Strong SQL Server and Windows administration knowledge

Job Responsibility

Act as the escalation point for complex application issues and requests
Troubleshoot application defects, ensuring minimal disruption to live environments
Develop and maintain system monitoring tools to detect and prevent downtime
Run SQL queries, create import files, and make use of APIs to support data changes
Configure databases and client systems for new customer implementations
Assist in deploying software updates, patches, and configuration changes
Work closely with development teams to validate new applications and resolve software bugs
Identify inefficiencies in application support processes and develop automation solutions
Assist in developing and maintaining strategic automations for the product teams
Work closely with development teams, bridging the gap between support and software engineering

Fulltime

Application Support Senior Analyst - Assistant Vice President

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-12 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

Provides technical and business support for users of Citi Applications
Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly

Fulltime

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Senior Application Support Analyst

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