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The role is part of the IT Function within the broader Mozilla Infrastructure team. The IT team supports ERP Services, Workplace services, Service-Desk and On-Prem DC Services across the organization aligned with the mission to build a safe & secure internet. As a Software (Application) Engineer in the newly formed Workplace technology team, you’ll help design, build, and maintain the systems and automations that power Mozilla’s workplace technologies — from collaboration and AI productivity tools to identity and access workflows. You’ll manage day-to-day administration, develop scripts and integrations, and contribute to projects that improve reliability, security, and user experience. This role is hands-on and growth-oriented, offering opportunities to deepen your technical expertise while shaping how Mozillians work and collaborate.
Job Responsibility:
Design, build, and maintain scripts, APIs, and workflow automations that power key workplace systems — collaboration tools (Google Workspace, Slack, Zoom, Atlassian) and identity platforms (Okta)
Develop lightweight services or integrations that connect collaboration, GenAI-tools (OpenAI, Claude, Gemini) and internal systems, enabling agentic flows (e.g., virtual assistants, workflow agents) that reduce manual work and improve user experience
Implement monitoring, logging and observability for automation and AI workflows
troubleshoot issues and uncover opportunities for reliability, scalability, and cost-efficiency
Contribute to the evolution of secure onboarding, off-boarding, and mover workflows across access, permissions and SaaS tools — with automation and safe agentic handoffs where appropriate
Collaborate with IT, Security, and People teams to ensure identity, data, and compliance standards (SSO, DLP, classification) are deeply embedded through automation and script-driven guardrails
Participate in pilot projects for new AI and productivity capabilities: integrate LLMs & agents, track usage/adoption metrics, build flows that assist users (e.g., knowledge-agent, document summarizer)
Contribute to the code-review process, documentation of shared libraries for workflows/agents, and build a library of integration templates for reuse across the team
Partner with senior engineers to modernize workplace systems through scalable architecture, API-first design, and intelligent agentic workflows
Requirements:
4–6 years of experience in software engineering, systems integration or workplace technology development, with a focus on automation or scripting
Proficiency in one or more programming/scripting languages (Java, Go, Python, JavaScript/Apps Script, Bash, PowerShell) and comfortable with RESTful APIs, webhooks, and integration frameworks
Familiarity with SaaS platforms (Google Workspace, Slack, Zoom, Atlassian) and interest in agentic/AI workflows (LLMs, agents, prompt pipelines)
Understanding of IAM/SSO (Okta, SAML/OIDC/SCIM) or a willingness to grow in this area
Experience or curiosity about CI/CD, workflow orchestration, and building self-service delivery models that leverage agents or automation
Strong troubleshooting, documentation and cross-functional communication skills
A growth mindset: you embrace learning new AI technologies, care about user experience, and seek to improve systems through intelligent workflows
Interest in building agentic flows (for example: bots that triage tickets, summarize documents, assist user tasks) and integrating them responsibly into workplace systems
Nice to have:
Experience automating provisioning/access is a plus
What we offer:
Generous performance-based bonus plans
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting
Quarterly all-company wellness days
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
Flexible work environment
Industry-leading paid parental leave
Reimbursement for professional development (up to $3,000/year)
A work setup including the latest hardware and software of your choice
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