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We’re looking for creative thinkers with hands-on experience in Agentforce, AI agent development, and intelligent process automation, who thrive in a collaborative, fast-paced environment. As a Senior Application Engineer specializing in Salesforce Agentforce AI at PointClickCare, you’ll architect and deliver state-of-the-art AI agents and automations that transform system workflows. You’ll be empowered to experiment, prototype, and deliver solutions that directly shape the future of our technology landscape, gain exposure to the latest AI technologies and dedicated time for professional development and certifications as you create AI Agents using Agentforce and other AI tools.
Job Responsibility:
Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce, and other AI platforms like Microsoft Studio for CoPilot Agents
Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate, Alteryx, and others
Build test automations to improve QA efficiencies in QA for Salesforce and other applications
Collaborate with product designers, end-users, and other team members to refine and understand outcomes and AI use cases
Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized
Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, Python, etc., etc., relevant to the core applications (Salesforce, Billing Platform, etc.) and connected or integrated apps (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.)
Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing
Analyze, troubleshoot, and debug systems for standard issues
Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster
Create and maintain technical documentation for all builds and AI Agents produced
Onboard, mentor and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed
Perform other tasks and duties as assigned
Requirements:
Hands-on experience building Agentforce AI Agents, AI workflows, custom agent development, and integration of external data sources
Experience creating intelligent process automations using tools like Power Automate or others
Solid experience creating test automations for Salesforce and other platforms
Solid experience writing clean code that performs well at scale using JavaScript, Apex, Python, etc.
Solid experience with Salesforce integrations and external system integrations (Conga, Docusign, Adobe, Marketo, Gainsight, Gong, Qualtrics, Kantata, TaskRay, etc.)
Proficient in DevOps processes and tools (e.g., Copado, AutoRabit)
Proficient in GITHUB and troubleshooting standard versioning and DevOps issues
Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions