Senior Application Engineer, Release Management Job at Software Resources (Orlando)

Job Description

Software Resources has an immediate, long term contract job opportunity for a Senior Application Engineer, Release Management with a major corporation in Orlando, FL. On-site 4 days per week, Fridays remote.

Job Responsibility

Manage the lifecycle of complex application changes and releases and proactively mitigating risk, so that the deployment to the production environment is made with minimal disruption to the business or IT's ability to deliver services
Help drive the overall strategy, standardization, and implementation of release management activities and ensure policies, processes, procedures, metrics, and all tasks defined by release management governance are followed
Open, maintain and close change records in the ServiceNow tool and ensure the content is complete, accurate and timely. Ensure the Change Record and all documentations meet acceptance criteria for the CMO and Parks Technology CAB
Attends Change and Release meetings including delivery stand ups and CAB meetings
Provide support for release and deployment management tools and processes
Monitor the forward schedule of Change on a regular basis. Identify and evaluate potential impacts of both upcoming, in-progress or rescheduled Changes across Parks Technology. Reach out to Stakeholders and take appropriate steps to mitigate potential risk
Evaluate release risks and impact and assess overall release readiness in order to mitigate negative effects on the production environment during and after deployment. This includes review of the release repositories throughout the CI/CD pipeline, regression test results and security scans
Manage Releases with a culture of communication, planning, and continual improvement. Lead post-deployment reviews that solicit open feedback and suggestions, specific to that Release, that will ensure the readiness and effective deployment of subsequent releases. Incorporate these findings and recommendations into the overall Release process
Collaborate in both a team environment and independently with the CMO and IT delivery teams on the improvement, execution and measurement of the release management process. Provide tactical and strategic recommendations based on ITSM key performance indicators
Foster continuous improvements and evolve Release best practices as the organization evolves. Conduct service improvement initiatives through proactive monitoring and improvement actions Analyze and evaluate internal and external processes, document findings, identify areas for improvement and give recommendations to improve release management processes
Implement high quality, scalable and extendable metrics and KPIs to evaluate release readiness and identify critical issues impacting operations. Identify and assess trends and key drivers of release risk and quality for the IT Deliver Teams. Recommend corrective action
Develop Self by keeping current with Technology, Service Management and Industry trends. Coach and mentor more junior team members and provide Leadership with input on their development and progression
Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Consistent attendance is a job requirement.

Requirements

ITIL (Information Technology Infrastructure Library)
The Software Development Life Cycle (SDLC)
ServiceNOW (SNOW) Knowledge (VERY important)
Sharepoint, Jira, Confluence
This role is very fast paced.Can expect to switch between many projects, should have great communication skills and an ability to pick things up quickly
5+ years of professional work experience preferably in IT Service Management, Development or Support
5+ years of formal Change and Release Management hands-on experience
Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues
Excellent communication skills
Excellent organization skills
Experience with reading and understanding technical requirements and documentation
Proven ability to assimilate complex technical concepts
Demonstrated strong critical thinking skills
Strong attention to detail
Experience working in an Agile structured environment
Working experience with projects deployed using the CAB process
Solid understanding of Software, Engineering and Project Lifecycles
Solid understanding of DevOps and CI/CD pipelines
Microsoft Suite products – user level
ServiceNow- Change Management and Reporting
ServiceNow- Incident and Problem Management (desired)
Jira /Confluence
CI/CD Pipelines: GitLab, GitHub
Monitoring: Kibana, Grafana
Power BI (desired)
Bachelor's degree in Computer Science, MIS, Business, Engineering or equivalent experience required
ITIL Certified – Foundations

Nice to have

IT Project and Program Management
IT Incident or Problem Management
Project Delivery

What we offer

medical, dental, and vision coverage
401(k) with company match
short-term disability
life insurance with AD&D

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Senior Application Engineer, Release Management

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