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Senior Application Analyst

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Axa

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Location:
Ireland , Shannon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

AXA Partners is seeking a Senior Application Analyst to join the team in Shannon. An exciting opportunity to proactively engage in the support and cost effective delivery of support solutions for a vast number of Business Applications across 25 countries. Serving as a liaison between the IT and the Business organizations, the Senior Application Analyst will perform a key role within AXA Partners IT.

Job Responsibility:

  • Serve as a Senior Application Analyst on IT Business Applications
  • Analyses and validates Support incidents and resolves if possible on first contact
  • Managing Tickets on Various Ticketing Systems
  • Translates Support Incidents into defect tracking tool and liaises with 3rd line support functions or suppliers to manage delivery
  • Ensure pro-active management of incidents and communication regarding the progress with client groups and wider business as necessary
  • Serves as direct liaison to the business in order to manage the Product Owners prioritization
  • Maintains functional peer relationships across the various business functions, clients and suppliers
  • Participates in continuous process improvement activities and support quality initiatives
  • Supports operations with ad hoc queries/questions and Application Training needs
  • Manages communication for System Performance Issues with the business and the Network, DBA, Server teams
  • Manages associated Change Controls as part of the Release Management Process
  • Supports IT Strategic Projects including Application Platform migrations such as transition to Cloud
  • Delivery of Technical Enhancements to supported Applications
  • Engages in resolutions for IT controllership issues/tasks for Support Function
  • Willing to take on support ownership of new applications including Training/Learning/Engaging with Suppliers
  • Manage and maintain the related tools such as Application Servers & Application Services
  • Test, Debug and Troubleshoot the applications, as required
  • Collaborate with other teams with IT and Business for end-to-end delivery of the solutions
  • Mentoring Team Members to pro-actively share knowledge, expertise and advice, providing knowledge transfer with in the Team

Requirements:

  • Experience in SLA delivery and working under pressure
  • Experience in client engagement and an appreciation of excellence in customer service
  • Experience in Business and Systems analysis
  • Familiarity with basic networking and infrastructure design principles
  • Solid written and oral communication. Experience coordinating with various IT functions such as Networks, Security, and QA etc.
  • Knowledge and experience in implementing Security best practices
  • Ability to quickly grasp business and technical concepts and articulate these in an unambiguous and concise manner
  • Ability to work on own initiative and lead small groups
  • Mentoring / Training in person and remote
  • Broad understanding of business, business technology and business applications
  • Experience in working in an Agile Environment
  • Commercial Focus
  • Responsiveness to Change
  • Security Mindset
  • Relevant third level degree in Information Technology or equivalent
  • 5+ years of experience in Information Technology

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
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