Senior Application Analyst

• Serve as a Senior Application Analyst on IT Business Applications
• Analyses and validates Support incidents and resolves if possible on first contact
• Managing Tickets on Various Ticketing Systems
• Translates Support Incidents into defect tracking tool and liaises with 3rd line support functions or suppliers to manage delivery
• Ensure pro-active management of incidents and communication regarding the progress with client groups and wider business as necessary
• Serves as direct liaison to the business in order to manage the Product Owners prioritization
• Maintains functional peer relationships across the various business functions, clients and suppliers
• Participates in continuous process improvement activities and support quality initiatives
• Supports operations with ad hoc queries/questions and Application Training needs
• Manages communication for System Performance Issues with the business and the Network, DBA, Server teams
• Manages associated Change Controls as part of the Release Management Process
• Supports IT Strategic Projects including Application Platform migrations such as transition to Cloud
• Delivery of Technical Enhancements to supported Applications
• Engages in resolutions for IT controllership issues/tasks for Support Function
• Willing to take on support ownership of new applications including Training/Learning/Engaging with Suppliers
• Manage and maintain the related tools such as Application Servers & Application Services
• Test, Debug and Troubleshoot the applications, as required
• Collaborate with other teams with IT and Business for end-to-end delivery of the solutions
• Mentoring Team Members to pro-actively share knowledge, expertise and advice, providing knowledge transfer with in the Team

• Experience in SLA delivery and working under pressure
• Experience in client engagement and an appreciation of excellence in customer service
• Experience in Business and Systems analysis
• Familiarity with basic networking and infrastructure design principles
• Solid written and oral communication. Experience coordinating with various IT functions such as Networks, Security, and QA etc.
• Knowledge and experience in implementing Security best practices
• Ability to quickly grasp business and technical concepts and articulate these in an unambiguous and concise manner
• Ability to work on own initiative and lead small groups
• Mentoring / Training in person and remote
• Broad understanding of business, business technology and business applications
• Experience in working in an Agile Environment
• Commercial Focus
• Responsiveness to Change
• Security Mindset
• Relevant third level degree in Information Technology or equivalent
• 5+ years of experience in Information Technology

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