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The SAP Senior Application Analyst will work on SAP systems design and configuration, as well as upgrades and improvements for SAP technology platforms. As a primary support contact for SAP application end-users, the Senior SAP Application Analyst will work to identify issues that arise in the areas of forecasting (IBP) application area as well as issues that impact other application teams, and work to resolve them. The Senior Application Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with opportunities to enable business processes and requirements in the forecasting and planning areas. The Senior Application Analyst will act as a mentor to junior analysts on the team, support questions, and may delegate activities to other analysts.
Job Responsibility:
Responsible for business systems design and configuration, and upgrades and improvements for low to medium complexity applications
Design and implement solutions to a wide range of difficult problems
Responsible for independent development and configuration of an assigned application
Identify issues and work to resolve them
Develop new processes and procedures to meet current challenges
Create and maintain system documentation
Lead the estimation of enhancement or support requests
Guide workflow design, configure and test system changes, and analyze technical issues
Liaise with business systems stakeholders and software vendor’s implementation staff
Develop an understanding of operational needs to set the direction for the organization's workflows
Participate in developing documentation and participate in trainings and work with end users
Troubleshoot problems and questions and provide regular updates
Serve as a subject matter expert of assigned applications
Provide end-user production support for issues entered into issue tracking systems
Review the status of projects and issues with project leadership
Assign or delegate configuration or other activities to other team members
Act as delegate for leadership regarding incident or problem resolution
Provide mentorship for other peers and take the lead to solve problems
Lead internal process design and documentation to drive continuous improvement for the IT department or team
Requirements:
Bachelor’s Degree in Computer Science, Information Systems, or related field
or High School Diploma or General Education Degree (GED) and 12 years of relevant experience
5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role
Demonstrated ability to understand and apply industry best practices
Strong computer skills to include internet navigation and email usage
Proficient in Microsoft Office programs
Demonstrated ability to perform the essential duties of the position with or without accommodation
Nice to have:
Experience configuring business systems software in a life science, healthcare, or related industry
Ability to architect and provide technical support of SAP systems and related environments such as IBP and Production Planning, and it's functionality
Understanding of SAP Security architecture and implementation methods
Experience in S/4 HANA, SAP cloud Solutions, and Fiori
What we offer:
Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage