Senior Application Administrator, Public Safety Applications Job at Brown University

Job Description

This position directly supports the technology needs of Brown University’s Department of Public Safety, a sworn, fully-functioning law enforcement agency operating 24/7 to protect and serve the Brown community. The Senior Application Administrator within the OIT Public Safety Applications team will serve as a senior position supporting all of the Public safety applications, including but not limited to Brown’s access control system (CCure 9000), video security (Genetec), Zetron Communication Solution, Dispatch & Records Management (currently IMC), NICE 911 Voice & Radio Recording Suite, and the RILETS (Rhode Island Law Enforcement Telecommunications System).

Job Responsibility

Serve as a senior position supporting all of the Public safety applications
Responsibilities include application administration, end user application support, & end user application training for all of the Department of Public Safety’s applications
Develop and maintain a fundamental understanding of how to utilize all Public Safety applications from an end-user perspective
Participate in and support all upgrades, application and security patches, etc.
Coordinate all aspects of testing, documentation, and training of end users
Help the team participate in all aspects of change management
Participate in cross training with fellow team members to ensure the team has adequate backup for all applications supported
In coordination with the Manager of Public Safety Applications, ensure all Public Safety applications, systems, and technologies within purview are implemented, administered, and maintained to meet Criminal Justice Information Systems (CJIS) requirements along with FBI, RI State Police, and Brown security requirements
Participate in an OIT Public Safety Applications team on-call rotation schedule dedicated to the support of the university’s Department of Public Safety

Requirements

Bachelor’s degree preferred
3+ years of experience with enterprise-level business application support or administration
Lead experience preferred
Administration of Public Safety or Enterprise Applications & Systems preferred
Security Systems Application Administration preferred
SQL Queries
including writing queries and joining databases preferred
SSRS (SQL Server Reporting Services)
writing reports & supporting SSRS preferred
Active Directory Security Group Administration preferred
Group Policy Administration preferred
Software House - CCURE9000 experience preferred
VMS Systems such as Genetec Security Center experience preferred
Central Square IMC experience preferred
NICE 911 Recording Suite experience preferred
Zetron Communication Solution experience preferred
SQL Server Reporting Services experience preferred
Wowza Media Service & TheoPlayer Cloud experience preferred
Software House - CCURE9000 Certified preferred
Genetec - Genetec Security Center Certified preferred
Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation
Strong problem solving skills, organizational skills, and project planning skills
Working knowledge of databases and SQL Queries
Troubleshooting skills for problem resolution
Knowledge of TCP/IP networking
Knowledge of IT change management processes
Excellent customer service skills
strong commitment to customer service
Strong computing, analytical, and organizational skills
Ability to work effectively in a group and as a member of a project team
Excellent coordination, collaboration, writing, and verbal communication skills
Ability to manage multiple tasks with shifting priorities
Ability to work through problems and find solutions
Experience with Google Suite
Experience with Microsoft Excel, Word and other Microsoft Office applications
Higher education experience preferred
Successful completion of a criminal background check and education verification is required
Subject to Criminal Justice Information Systems (CJIS) requirements
Willing to allow for a Background Investigation initiated by Brown Public Safety

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Senior Application Administrator, Public Safety Applications

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