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Senior Application Administrator, Public Safety Applications

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Brown University

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position directly supports the technology needs of Brown University’s Department of Public Safety, a sworn, fully-functioning law enforcement agency operating 24/7 to protect and serve the Brown community. The Senior Application Administrator within the OIT Public Safety Applications team will serve as a senior position supporting all of the Public safety applications, including but not limited to Brown’s access control system (CCure 9000), video security (Genetec), Zetron Communication Solution, Dispatch & Records Management (currently IMC), NICE 911 Voice & Radio Recording Suite, and the RILETS (Rhode Island Law Enforcement Telecommunications System).

Job Responsibility:

  • Serve as a senior position supporting all of the Public safety applications
  • Responsibilities include application administration, end user application support, & end user application training for all of the Department of Public Safety’s applications
  • Develop and maintain a fundamental understanding of how to utilize all Public Safety applications from an end-user perspective
  • Participate in and support all upgrades, application and security patches, etc.
  • Coordinate all aspects of testing, documentation, and training of end users
  • Help the team participate in all aspects of change management
  • Participate in cross training with fellow team members to ensure the team has adequate backup for all applications supported
  • In coordination with the Manager of Public Safety Applications, ensure all Public Safety applications, systems, and technologies within purview are implemented, administered, and maintained to meet Criminal Justice Information Systems (CJIS) requirements along with FBI, RI State Police, and Brown security requirements
  • Participate in an OIT Public Safety Applications team on-call rotation schedule dedicated to the support of the university’s Department of Public Safety

Requirements:

  • Bachelor’s degree preferred
  • 3+ years of experience with enterprise-level business application support or administration
  • Lead experience preferred
  • Administration of Public Safety or Enterprise Applications & Systems preferred
  • Security Systems Application Administration preferred
  • SQL Queries
  • including writing queries and joining databases preferred
  • SSRS (SQL Server Reporting Services)
  • writing reports & supporting SSRS preferred
  • Active Directory Security Group Administration preferred
  • Group Policy Administration preferred
  • Software House - CCURE9000 experience preferred
  • VMS Systems such as Genetec Security Center experience preferred
  • Central Square IMC experience preferred
  • NICE 911 Recording Suite experience preferred
  • Zetron Communication Solution experience preferred
  • SQL Server Reporting Services experience preferred
  • Wowza Media Service & TheoPlayer Cloud experience preferred
  • Software House - CCURE9000 Certified preferred
  • Genetec - Genetec Security Center Certified preferred
  • Strong application support/administration abilities to troubleshoot, support, and maintain critical application suites/software components supporting a 24x7 operation
  • Strong problem solving skills, organizational skills, and project planning skills
  • Working knowledge of databases and SQL Queries
  • Troubleshooting skills for problem resolution
  • Knowledge of TCP/IP networking
  • Knowledge of IT change management processes
  • Excellent customer service skills
  • strong commitment to customer service
  • Strong computing, analytical, and organizational skills
  • Ability to work effectively in a group and as a member of a project team
  • Excellent coordination, collaboration, writing, and verbal communication skills
  • Ability to manage multiple tasks with shifting priorities
  • Ability to work through problems and find solutions
  • Experience with Google Suite
  • Experience with Microsoft Excel, Word and other Microsoft Office applications
  • Higher education experience preferred
  • Successful completion of a criminal background check and education verification is required
  • Subject to Criminal Justice Information Systems (CJIS) requirements
  • Willing to allow for a Background Investigation initiated by Brown Public Safety

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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