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Senior Apple MDM Engineer

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Goodman Masson

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

53000.00 - 60000.00 GBP / Year
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Job Description:

We’re supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform – someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment. This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership.

Job Responsibility:

  • Act as the go-to expert and escalation point for all complex Mac-related issues and escalations
  • Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience
  • Lead packaging, scripting (heavy bash/shell), and deployment processes
  • mentor and guide junior team members
  • Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS
  • Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows)
  • Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement
  • Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform

Requirements:

  • Jamf 200 certification (or equivalent deep proven expertise
  • Jamf 300/400 a bonus)
  • Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles)
  • Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.)
  • Solid understanding of Microsoft 365/endpoint integrations and compliance tools
  • Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar)
  • Methodical troubleshooting, attention to detail, proactive mindset
  • Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion

Nice to have:

  • Jamf Protect/security experience
  • Familiarity with 802.1X/network auth automation
  • Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R)
  • Microsoft Intune knowledge

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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