Senior APO Clerk Job at Amentum (Alice Springs)

Job Description

The Senior APO Clerk provides senior-level clerical, operational, and customer service support to the Postmaster. This role is responsible for overseeing daily APO operations, ensuring compliance with postal, DOD, and OASIS regulations, and providing guidance and direction to APO clerical staff. The Senior APO Clerk acts as the primary point of escalation for operational issues and customer service matters and supports continuity of operations across all shifts

Job Responsibility

Oversee sorting and distribution of personal, official and registered mail to ensure accuracy, security and timeliness
Supervise checking of outgoing mail for proper postage, addressing, and endorsements in accordance with postal regulations
Coordinate and verify collection and processing of letter mail from drop boxes
Ensure bundling, routing, and labelling of mail is completed correctly and efficiently
Prepare, verify, and approve documentation for dispatch of mail, ensuring timely movement and regulatory compliance
Manage redirection and forwarding of mail for departed personnel, ensuring accountability and traceability
Act as Senior APO Finance Clerk, including oversight of daily financial activities
Oversee sale, replenishment, reconciliation, and secure storage of postage stock
Apply and interpret postal, DOD, and international regulations to determine postal costs, restrictions, and eligibility for domestic and foreign mail
Provide supervisory coverage across APO operating hours through shift coordination and skip-shift arrangements
Ensure compliance with OASIS policies, directives, reporting requirements, and audit readiness
Provide mentoring, on-the-job training, and performance guidance to APO Clerks
Manage inventory levels, cash flow, reconciliations and discrepancy resolution
Monitor and drive high levels of customer satisfaction, resolving escalated customer issues
Review, develop, and process customer requests in accordance with postal and regulatory procedures
Support internal and external audits and implement corrective actions as required
Perform other duties as directed by the Postmaster or Logistics and Transportation Manager

Requirements

Minimum of 5 Years' experience in Postal Operations
Advanced ability to operate Microsoft Office applications (Excel, Word, PowerPoint, Outlook etc.) with experience in reporting, data analysis, and reconciliation
Proficient in APO RSS/POS financial systems, including handling cash, stamps, mail stock, and accountability procedures for daily postal operations
Ability to work independently with minimal supervision and as part of a dedicated team
Demonstrated leadership experience
Demonstrated communication and interpersonal skills
Sound administrative and record-keeping skills
Valid driver’s License
Strong problem-solving skills and attention to detail in operational tasks
Strong working knowledge of USPS, DOD, and International Postal Regulations
Ability to operate effectively in a customer-facing, front desk environment
Ability to support staff development through coaching and mentoring
Effectively organize and priorities of tasks in a high-volume environment
Ability to delegate tasks appropriately and monitor completion
Ability to manage operational risks and escalate issues as required
Ability to independently lift and handle items weighing up to 25 kilograms
Physical stamina and endurance to perform tasks that involve prolonged standing, walking, bending, or repetitive motions
Capability to operate material handling equipment and safely maneuver heavy loads as needed
Tolerance to work in outdoor and remote environments under varying weather conditions
Be at least 18 years of age
Be able to fluently read, write, and speak English
Must be an USA citizen who have a Secret Australian Citizen who can obtain the appropriate level of security clearance
Will require a US Secret clearance (or Australian equivalent)

Nice to have

Forklift License and materials handling experience
First Aid and CPR certifications

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Senior APO Clerk

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