Senior Analytics Manager - Payments and Identity Job at Scribd (San Francisco)

Job Description

As Senior Analytics Manager, Payments & Identity, you will be the senior analytics leader for the platforms that power our subscription business. Your scope spans the full monetization and identity lifecycle, from subscription and billing outcomes to payment performance to account creation, authentication, and identity risk. You will define how we measure and optimize the systems behind millions of transactions and logins across markets, currencies, entities, and payment service providers. You will build the analytics foundations that make payments and identity data trustworthy and self-serve, and use those foundations to drive clear, data-backed decisions with product, engineering, finance, and executive stakeholders.

Job Responsibility

Lead end-to-end analytics for the payments lifecycle, including authorization and settlement, retries and dunning, recapture, passive churn, and bill-through, and tie these metrics directly to subscriber, revenue, and unit economics outcomes
Develop and own the core Payments KPI framework (for example Payment Success Rate, authorization and settlement rates, payment service provider volume share, cost per transaction, cost of ownership, fraud and chargeback guardrails) and use it to guide strategy and vendor decisions
Lead analytics for Identity flows, including account creation, authentication, login and signup friction, error and lockout rates, dormant account behavior, and identity risk and safety metrics, and build the initial analytics foundation and metrics framework for the Identity squad
Build and maintain reliable dashboards and reporting that provide a holistic view of Payments & Identity health, designed with performance, cost, and self-serve use in mind, primarily using Looker and Databricks
Partner with Product, Engineering, Finance, and Operations on payments & identity strategy, routing and configuration changes, fraud controls, billing changes, and other key initiatives, quantifying tradeoffs across revenue, cost, risk, and customer experience
Drive instrumentation, observability, and data quality for Payments and Identity by defining event and data requirements, partnering with engineering on tracking and monitoring, and putting in place checks and alerts for key flows and metrics
Collaborate with Data Platform and Data Engineering on data models that make Payments and Identity data easier to query, debug, and monitor, and that support fast experimentation and operational reporting
Manage and mentor analysts (starting with a payments-focused analyst), providing coaching, feedback, and review, and helping define best practices for Payments & Identity analytics

Requirements

7+ years of experience in analytics (for example product, payments, or platform analytics), ideally in a subscription or consumer environment, with a track record of leading high-impact work end to end
Deep, hands-on domain expertise in payments and identity, including authorization and settlement, retries and dunning, decline reasons, fraud and chargebacks, identity and authentication flows, and evaluating payment service providers on both performance and cost
Experience leading or managing analysts, including setting direction, reviewing complex work, and developing others
Strong technical toolkit: advanced SQL
experience with a programming language such as Python or R
and comfort working with modern data warehouses and observability tools (for example Databricks and Datadog)
Deep experience with BI tools such as Looker, including designing and maintaining performant, cost-conscious dashboards that teams can safely use for self-serve decision-making
Experience with payments and subscription analytics (for example authorization and settlement rates, bill-through, recapture, passive churn, payment service provider volume share, LTV, unit economics) and lifecycle or cohort analysis
Experience with experimentation and event instrumentation for billing, payments, or identity flows, including defining success metrics, working with experimentation platforms such as StatSig, and producing clear experiment readouts and narratives for senior audiences
Excellent communication and stakeholder management skills, with a track record of translating complex analyses into clear, concise stories and influencing senior partners across product, engineering, finance, and operations

What we offer

Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products
Referral Bonuses
Book Benefit
Sabbaticals
Company-wide events
Team engagement budgets
Vacation & Personal Days
Paid Holidays (+ winter break)
Flexible Sick Time
Volunteer Day
Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace
Access to AI Tools: We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation

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Senior Analytics Manager - Payments and Identity

Job Description

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