Senior Analytics & Insights Lead

PagerDuty is seeking a strategic, hands-on, Senior Analytics & Insights Lead to elevate our business insights, data standardization, and reporting architecture. In this role, you will work with the Executive team, primarily Go To Market leadership, and Operational Business Partners on organizational performance insights. You will ensure the E-Team has a clear picture of the key performance indicators to run their respective business units. You will leverage AI to produce insights for Executive leaders’ Monthly Business Reviews, and see through the recommended actions fueled by data. You’ll maintain and update the leading/lagging- input/output metrics for key Company Saas Metrics so your E-Team stakeholders know exactly what levers to pull in order to impact the output metric. You will design and implement reporting and KPI frameworks, uphold governance standards, and lead cross-functional projects that surface actionable business insights. You will ensure our analytics capabilities stay ahead of industry trends. Reporting to the Director of Performance Insights and Analytics within Global Business Operations, you’ll serve as a key partner to business leaders, proactively identifying gaps, connecting fragmented needs, and translating business goals into measurable KPIs. You’ll manage relationships and project priorities through influence, communicate effectively across stakeholders, and facilitate meetings that drive clear outcomes. Your deep understanding of business drivers and operational impact will help shape the organization’s short-term capabilities and long-term success.You will proactively leverage AI to enhance efficiency and quality across your work.