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Join us in building the future of finance. Our mission is to democratize finance for all. The Customer Intelligence and AI (CIAI) team is a specialized Data Science group within Robinhood’s Corporate Strategy organization. Our mission is to unlock deeper insights into customer behaviors, satisfaction, and market performance through Net Promoter Score (NPS), benchmarking, and advanced analytics. We apply data science, machine learning, and AI to improve customer experiences, drive operational efficiency, and inform company-wide strategy. As a Sr. Analytics Engineer on the CIAI team, you will strengthen and expand Robinhood’s Corporate Strategy and benchmarking capabilities. This includes designing and improving measurement frameworks, conducting deep-dive analyses, and shaping how Robinhood tracks and improves customer experience relative to competitors.
Job Responsibility:
Partner cross-functionally with product, engineering, and business teams to scope and deliver high-impact analytics initiatives, from metric definitions to fully automated reporting solutions
Design and maintain reliable, scalable pipelines and data models using modern data tools (e.g., Airflow, Spark), ensuring performance and accuracy at scale
Lead end-to-end development of analytics products—from ingestion to visualization—that meet critically important business, product, and regulatory needs
Build internal frameworks and tooling to make high-quality data more accessible and actionable across the organization
Support competitive benchmarking efforts, providing technical expertise for competitive intelligence and contextualizing Robinhood’s performance relative to peers
Advocate for customers by helping establish best practices in how we measure, interpret, and act on customer feedback
Requirements:
5+ years of experience in Analytics Engineering, Data Engineering, Data Science, or similar field
Strong expertise in advanced SQL, Python scripting, and Apache Spark (PySpark, Spark SQL) for data processing and transformation
Proficiency in building, maintaining, and optimizing ETL pipelines, using modern tools like Airflow or similar
Experience in building polished and performant dashboards using tools like Superset, Looker, Tableau
Strong familiarity with version control (GitHub), CI/CD, and modern development workflows
A strong business acumen around business strategy and competitive landscape
Ability to work in a fast-paced, and highly multi-functional environment
What we offer:
Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces
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