Senior Analytics Consultant - Retail Job at Foundever

Job Description

We are seeking a dynamic and experienced Senior Analytics Consultant to support the next phase of growth and innovation for Foundever’s English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You’ll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients.

Job Responsibility

Data Analysis
General all round understanding of Insight & Analytics solutions and concepts
Leading the delivery of analytics across multiple Insight & analytics programs / clients
Strong understanding of statistical analysis and modelling techniques
Develop and deliver presentations to client teams, translating complex analysis into clear, actionable recommendations
Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI
Provide peer review of project outputs to assure QA standards are met
Lead a small team of data professionals (Analytics Consultants, Insight Analysts)
Stakeholder Management
Partner with clients to understand business objectives and translate them into analytical & insight solutions
Present the findings of your analysis to stakeholders at all levels up to C-suite
Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals
Work closely with internal teams (Operations, Solutions, Client Strategy & Advisory and Account Management) to deliver transformation projects
Collaborate closely with the Data Science & Engineering, Insight and Client Strategy & Advisory
Improvement Projects
Develop insight into initiatives that lead to business process, technology or service improvements
Support the development of business cases by quantifying the impact of the proposed initiatives, including cost-benefit analysis and ROI predictions
Track the implementation and success of solutions providing feedback and adjustment recommendations when required
Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis
Sales & Solutions
Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for existing clients
Working across the wider Data & analytics function to design, develop and deliver repeatable analytics products that are scalable across our EMEA region
Support our Insight & Analytics Director with the development of sales and analytics solutions, which will form part of a proposals to new prospects or the expansion of services for an existing account
Leadership & Strategy
Project lead for insight and analytics services across multiple accounts
You will be comfortable leading analysis and co-ordinating the work of others with minimal supervision
You can identify and act on opportunities to improve or standardise processes and procedures, enabling our team to achieve better client outcomes and improve working practices for colleagues
Development and management of pipeline tracking and project governance
Training, coaching and mentoring other in the analytics team to support their development and progression within Foundever

Requirements

2+ years in an analytics role in a BPO setting is essential
2+ years working in the retail sector is essential
5+ years in a data analytics role within a contact centre is essential
Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure)
Intermediate to expert knowledge of Power BI data visualisation
Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential
Experience with Alteryx designer is desirable but not essential
Experience of working with unstructured data is desirable but not essential
Strong communication skills, both written and verbal, with an ability to influence stakeholders
Excellent problem-solving skills and critical thinking ability
Ability to work independently and manage multiple projects in a fast-paced environment

Nice to have

Knowledge of Azure cloud infrastructure e.g. Databricks
Experience with Alteryx designer
Experience of working with unstructured data

What we offer

10% bonus based on company and personal performance
25 day annual leave + standard bank holidays
Competitive pension scheme
Remote working

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Senior Analytics Consultant - Retail

Job Description

Job Responsibility

Requirements

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What we offer

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