Senior Analytics Assistant

• Proactively provide feedback and present ideas for improving or implementing processes and tools.
• Update production reports, schedule changes, compile data and refresh reports for generation and distribution.
• Participates in research, tracking, and data gathering related to vendor branch and ATM servicing.
• Interact with the armored team, functional areas, internal peers outside work group, and manager on planning and performing analysis, trends for ATM and branch service, vendor performance, and presentation design.
• Will use tools and resources to support the line of business in managing third party risk.
• Develops specific, customized reports, ad hoc analyses, and/or data visualizations, formatted with business user-friendly techniques to drive adoption, such as (1) Excel macros/pivoting/filtering, (2) PowerPoint slides and presentations, and (3) clear verbal and e-mail communications.
• Identifies service failures by the third-party vendors, development of solutions for resolution with coordination between the vendors and internal business partners.
• Oversight of the confidential shipment process, which includes setting up new customers, contacts and bank locations via internal website applications.
• Support performance of less experienced staff and overall effectiveness of team
• Perform routine tasks such as answering inquiries, resolving problems and providing best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Escalate questions and issues to other armored senior analytics assistants or managers.

4+ years of Analytics and Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Cash Management or Armored Transportation experience
• Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
• Ability to adapt quickly to change and thrive in dynamic environments
• Ability to execute in a fast paced, high demand, metric driven call center environment
• Interact and collaborate with individuals across departments.
• Experience with claims research and management
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
• Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
• Invoice research and validation for armored carrier and/or hardware servicing vendors

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement