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Join us as a Senior Analyst within the corporate Banking Coverage Support Hub, where you will play a key role in supporting critical banking processes and frontline teams. You will be responsible for delivering high-quality operational and analytical support across the deal lifecycle, ensuring accuracy, efficiency and seamless execution of business-critical activities. This role offers the opportunity to work closely with senior stakeholders, streamline processes, and enable relationship teams to focus on client delivery and revenue-generating initiatives.
Job Responsibility:
Design, execution and embedding of an ongoing roadmap to provides market leading Tools for RDs and Coverage
Design, execution and embedding of an ongoing training plan to provide ‘World Class Learning’
Support the delivery of market leading client collateral to provide a competitive advantage to RDs
Collaboration with Product to develop market leading industry/segment focused products and multi product solutions and develop and drive initiatives
Development of the data capability across UK Corporate to enable delivery of client insights to drive acquisitions and increase wallet share
Maximise the positive impact of UCRM and Salesforce as a tool for Corporate Banking
Implementation of agreed minimum standards and best practices across UK Corporate and support this with sales management tools to drive overall success
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams
Check work of colleagues within team to meet internal and stakeholder requirements
Provide specialist advice and support pertaining to own work area
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise
Make judgements based on practise and previous experience
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements
Build relationships with stakeholders/ customers to identify and address their needs
Requirements:
Precision in undertaking critical administrative activities and ensuring all information is accurate and aligned with standard operating procedures at all times
Ability to prioritise & manage multiple projects simultaneously to meet deadlines in a fast-paced environment
Passion to support and/or execute ad-hoc initiatives, projects or remediation activity, as required
Collect, analyse and interpret data to generate insights for effective business decision making
Prepare reports & presentations to depict performance and improvement initiatives to management & stakeholders
Identify and mitigate process risks to ensure business continuity
Stay up-to date on industry best practices & trends in operations management
Familiarity with relevant software, including CRM tools and workflow management systems
Strong written and verbal communication skills to interact with internal teams and stakeholders
Team player with the ability to work cross-functionally with various departments and teams
Ability to guide and mentor other team members
Ability to drive and embed a Consistently Excellent mindset across the team
Understand the importance of risk and control in line with the ambitions of the Bank
Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint and SharePoint)
Knowledge and understanding of the financial services industry, in particular corporate or investment banking products
Flexible to work in shifts, particularly UK
Nice to have:
Preferably a Postgraduate or MBA or MBA equivalent
Relevant experience in the banking/ middle office or related field
Ability to analyse data and generate monthly insights and reports for internal stakeholders
Ability to be flexible and organised
Expertise in process improvement methodologies to reduce waste and enhance process efficiencies
Develop and maintain network of contacts within relevant specialist areas and projects
ensure business and process knowledge is up to date
use expert knowledge to positively influence decisions
Ability to think critically and act decisively in high-pressure situations to resolve issues swiftly
What we offer:
Wellness rooms
gyms
mental health support
modern workspaces
collaborative areas
state-of-the-art meeting rooms
on-site cafeterias
fitness centers
tech-equipped workstations
supportive and inclusive culture
hybrid working
structured approach to hybrid working with fixed ‘anchor’ days