Senior Analyst Wholesale Servicing Operations, HSBC

HSBC

Location:
Egypt, Cairo

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join HSBC as a Senior Analyst Wholesale Servicing Operations (GSC Cairo) to perform key operational and customer service responsibilities while adhering to high-quality standards. Responsibilities include managing WCAS processes, improving productivity, and supporting customer service. You will need strong communication, analytical, and multitasking skills to succeed in this hybrid role.

Job Responsibility:

Acquire and update knowledge on procedures related to relevant WCAS processes
ensure process requirements are met and completed in accordance with established procedures and standards
work independently and complete assigned tasks in established timeframes
ensure productivity, sales, and quality levels are achieved as per process standards
demonstrate ways to improve customer service, productivity, and sales
assist line manager/supervisor with day-to-day operations
support peers on process if needed
participate in team meetings and activities
support achievement of team objectives
foster/coach and assist development of co-workers and CSEs
proactively identify and escalate issues
provide service to customers by performing QCs on processed customer demands
demonstrate knowledge of features, benefits, and procedures
maintain HSBC internal and external control standards.

Requirements:

Ability to learn quickly and transfer knowledge appropriately
ability to understand and interpret numeric data
minimum, basic computer knowledge
flexibility to work shifts
ability to build rapport with and relate to a wide range of people
ability to maintain focus while working with voluminous data
ability to multitask
excellent communication skills, both written and verbal in English
extroverted personality type, with constant communication with HSBC customers and business areas
strong customer orientation and passionate about delivering superior customer service
high energy, proactive attitude, extremely positive, and highly effective problem solver
ability to take complete ownership and facilitate end-to-end customer journey
fast learner with a 'can do' approach
adept and flexible to rapidly changing business, internal scenarios and unexpected events
ability to understand complex concepts and extract relevant information from extensive documentation quickly.

What we offer:

Flexible working
opportunities to grow within an inclusive and diverse environment
continuous professional development.

Additional Information:

Job Posted:
August 14, 2025

Expiration:
August 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Analyst Wholesale Servicing Operations

HSBC

Location:Egypt, Cairo

Category:Banking

Contract Type:Employment contract