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Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers.
Job Responsibility:
Become an expert in Dynamic Yield products with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues
Requirements:
Fluent Italian & English Speaker
BS in Computer Science or equivalent experience
Must have technical client-facing experience or 2+ years front end developer experience
Advanced skills in JavaScript, HTML, CSS
Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email) combined with SaaS product environment
Familiarity with e-commerce specific terms and configuration is preferred
Nice to have:
Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email) combined with SaaS product environment
Familiarity with e-commerce specific terms and configuration is preferred