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Senior Analyst, Technical Account Management

United Kingdom, London · Job Posted February 20, 2026
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Job Description

Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers.

Job Responsibility

  • Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
  • Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
  • Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
  • Partner with the Engineering and Development teams to resolve customer issues

Requirements

  • BS in Computer Science or equivalent experience
  • Must have technical client-facing experience or 2+ years front end developer experience
  • Advanced skills in JavaScript, HTML, CSS
  • Familiarity with e-commerce specific terms and configuration is preferred

Nice to have

  • Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email)
  • combined with SaaS product environment
  • Java - a plus

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