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You will drive operational excellence in Global Markets withholding tax reclaim and relief at source processes across all jurisdictions, custodians, and asset classes, ensuring accuracy, timeliness, and compliance through expert execution and continuous process optimisation.
Job Responsibility:
Execute WHT reclaim filing across custodians and jurisdictions with precision, manage RAS documentation workflows, and maintain comprehensive audit trail documentation for all reclaim decisions and RAS approvals
Work with Front Office and Taxation Groups to help ensure adherence to trading guidelines for priority jurisdictions and flag compliance risks
Apply the formal eligibility matrix framework consistently across new accounts and trades, ensuring uniform application of eligibility criteria
Identify edge cases and complex eligibility questions, escalating these appropriately
Contribute to ongoing refinement of the eligibility matrix framework based on operational experience
Execute quality assurance reviews for reclaim submissions and RAS approvals, monitor reclaim and RAS data for anomalies, and investigate root causes systematically
Document findings and escalate systemic quality issues with recommendations for corrective action
Support custodian network operations and coordinate issue resolution
Work with the Front Office on reclaim eligibility questions and account setup requirements
Coordinate with BCS Settlements on account opening and WHT/RAS requirements
Support Asset Servicing on post-trade issues affecting reclaim or RAS status
Maintain regular communication with the Taxation Group and Tax Advisors on operational matters
Identify operational issues, custodian rejections, and eligibility uncertainty and escalate these through established protocols
Respond to Front Office requests on trade readiness and reclaim constraints, gathering necessary information
Contribute to the production of weekly and monthly MI reports on reclaim and RAS status, jurisdictional trends, and processing timelines
Maintain and organise 10-year historical reclaim and RAS data with capability to support ad-hoc analysis requests
Track performance metrics and provide data to support monthly reporting
Identify opportunities for process improvement in reclaim and RAS operations, document lessons learned, and recommend enhancements
Support the implementation of trading guidelines for priority jurisdictions
Requirements:
Strong knowledge of international tax withholding, tax treaties, reclaim processes, and relief at source mechanisms across key jurisdictions
Strong proficiency in tax systems and data management tools
Understanding of Global Markets operations, asset classes, and trading workflows
Bachelor's degree in accounting, finance, taxation, or related field/similar with a robust background of experience in tax operations or similar roles
CPA, CTA, or equivalent professional designation is preferred
Prior experience in withholding tax, reclaim processing, or relief at source operations is highly desirable
Strong analytical skills to investigate data anomalies, identify patterns, and support root cause analysis
Proficiency with spreadsheets, databases, and tax systems
Meticulous attention to detail and a strong commitment to accuracy and audit compliance
Solid written and verbal communication skills
Comfort working across multiple custodian platforms and the ability to adapt to evolving regulatory requirements across jurisdictions
Nice to have:
Hands-on experience with reclaim management tools, custodian portals, or automated withholding tax solutions beyond standard platforms
Basic SQL or scripting knowledge to support data extraction, analysis, or reporting automation
Familiarity with data visualisation tools for ad-hoc analysis and reporting support
Prior experience in fund administration, asset servicing, or custody operations
Knowledge of specific priority jurisdictions or custodian-specific requirements relevant to RBC Capital Markets
Knowledge of specific tax treaties or bilateral agreements that drive reclaim strategies
Familiarity with tax authority guidance or regulatory changes affecting withholding tax relief and reclaim processing in key jurisdictions
Experience interacting with custodians or tax advisors on operational reclaim or relief at source matters
Demonstrated ability to explain tax concepts clearly to Front Office teams
Experience identifying automation opportunities or reducing manual touchpoints in tax operations
Familiarity with process improvement concepts or methodologies
Experience supporting system implementations, custodian migrations, or operational change initiatives
Demonstrated ability to manage multiple priorities and meet deadlines during high-volume processing periods or period-end close windows
Fluency in additional languages commonly used in priority jurisdictions (e.g., French, German, Spanish)
What we offer:
A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services