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Senior Analyst, Strategy & Planning

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Intercom

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Location:
United States , San Francisco

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Category:
Sales

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Contract Type:
Not provided

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Salary:

105300.00 - 125775.00 USD / Year
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Job Description:

Intercom is seeking a highly detail-oriented and analytical Senior Sales Strategy and Planning Analyst with a strong track record in sales planning, improving sales productivity, and supporting strategic GTM initiatives. In this role, you’ll influence the company’s trajectory and collaborate closely with our GTM, Revenue Operations, and Finance teams. This is a unique opportunity to contribute to high-impact initiatives and help shape Intercom’s global sales strategy as we continue to lead in AI-powered customer service.

Job Responsibility:

  • Support annual, semi-annual, and quarterly sales planning, including org design, headcount deployment, capacity planning, goal setting, and quota assignment
  • Analyze and track sales productivity across the organization, delivering actionable insights to drive performance improvement
  • Partner closely with GTM, Finance, and RevOps teams to optimize and scale our GTM engine
  • Support ad-hoc GTM strategic projects
  • Build and maintain strong relationships with cross-functional stakeholders to ensure alignment and effective execution

Requirements:

  • 5+ years of experience in functions such as sales strategy, sales planning, sales operations, FP&A, or GTM Finance
  • Experience in high-growth, performance-driven B2B technology companies, ideally SaaS or consumption-based business models, with sales teams of more than 100 people
  • Strong analytical and quantitative skills with a data-driven approach to problem-solving
  • Strategic and structured thinker with strong business acumen and a proven ability to translate business needs into actionable solutions
  • Excellent communication and interpersonal skills
  • Comfortable working independently and collaboratively in a fast-paced environment
  • Solid understanding of sales compensation and incentive design in B2B technology contexts
  • Collaborative team player with the ability to influence stakeholders across functions
  • Results-oriented with the ability to thrive in a demanding, fast-paced environment
  • Curiosity and eagerness to learn
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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