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We’re looking for a highly motivated, analytically strong, and execution-oriented Sr Analyst of Strategy & Operations to join our team. This is a high-impact, cross-functional role that sits at the center of strategy and execution. You’ll partner closely with leaders across the organization to identify opportunities, solve complex problems, and translate insights into operational improvements that move the business forward. In this role, you’ll blend structured analysis with hands-on execution. You’ll lead analytical deep dives that uncover critical performance drivers and build decision models to guide prioritization across the entire operations department.You’ll also play a key role in driving operational excellence — mapping workflows, improving processes, and helping teams work more efficiently and effectively. And as we continue expanding our clinical offerings, you’ll help bring new service lines to market through strong project management and cross-functional coordination.
Job Responsibility:
Enable data-driven decision making: Size problems and opportunities through structured, first-principles analysis
Build decision models, including sensitivity and scenario analyses
Conduct ad-hoc deep dives across the Operations department to uncover drivers behind performance trends and KPIs
Synthesize insights and translate them into clear, actionable recommendations
Own and optimize executive-level reporting and dashboards
Drive operational excellence: Map current-state workflows and identify bottlenecks, pain points, and constraints
Define target-state processes that improve efficiency and customer experience
Write clear SOPs, checklists, and playbooks, and support training and adoption
Identify automation and offshoring opportunities to reduce cost-to-serve
Collaborate cross-functionally to execute on impactful operational and CX initiatives
Support service line launches and major initiatives: Support planning, coordination, and execution for new service line or clinical expansion launches
Build operational readiness plans, launch checklists, and playbooks
Coordinate across teams to ensure smooth and on-time launch delivery
Measure post-launch performance and identify opportunities to scale impact
Requirements:
2-3 years of experience in consulting
Structured problem solving: Ability to frame ambiguous problems, evaluate options, set baselines, define success metrics, and drive toward a clear, testable plan
Advanced quantitative analysis, modeling, and synthesis skill: Experience building advanced Excel/Sheets models, validating assumptions, and translating data into clear recommendations. Comfortable with business intelligence tools and pressure-testing outputs. SQL is a strong plus
Excellent project management toolkit: Ability to develop project plans, manage dependencies, and land milestones on time with clear accountability
Systems thinking and scalability: Focused on designing solutions that scales, with thoughtful people/systems/tooling approach
Learning agility: Ability to ramp quickly on new domains and tooling, absorb feedback, and iterate to improve outcomes
Strong communication: Clear and concise written and verbal communication skills, with the ability to synthesize complex information for diverse audiences
Nice to have:
Strategy and ops experience within digital health
SQL
What we offer:
Equity
Professional development & employee learning programs
Unlimited PTO & 11 company holidays
Annual onsite in NYC
Medical, dental, and vision benefits
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Long- and short-term disability coverage
Annual employee wellness stipend
401(k) plan
Parental leave & family planning support benefits
Company-issued laptop
Annual work-from-home stipend
A collaborative, mission-driven culture focused on improving patient care