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The Delivery Commercial Operations (DCO) team accelerates B2B revenue by empowering commercial teams to acquire and grow high-value Merchant partnerships. We operate under a model of 'Innovating at the Edge, and Scaling in the Core,' ensuring that our go-to-market teams are supported by world-class infrastructure and operational excellence. As a Senior Sales Operations Associate, you will play a critical role in enabling high-performance commercial teams by driving data integrity, systems optimization, and operational governance. You will serve as a guardian of our data and systems, partnering cross-functionally with Sales, Finance, and Systems teams to ensure alignment, accuracy, and efficiency in the sales process.
Job Responsibility:
Maintain and improve CRM data integrity (e.g., Salesforce) and reporting capabilities to support the sales lifecycle
Ensure data accuracy and manage field escalations regarding systems or data issues
Execute and enhance processes for sales planning and tracking, ensuring strict adherence to data governance standards and operational policies
Build reports and models to support sales planning and provide actionable insights
Interpret data to identify trends and operational gaps
Collaborate with stakeholders to identify operational gaps in our systems and workflows, recommending scalable solutions to improve efficiency
Coordinate with stakeholders across Sales, Finance, and Compensation to ensure data flows accurately between systems and teams
Independently solve operational problems related to territory management, quota setting, or system errors with general supervision
Requirements:
3-5 years of experience in sales operations, business analysis, or a related field, with a focus on data management or systems governance
Bachelor's degree in Business, Finance, or a related field
Proficiency in CRM tools such as Salesforce
Proficiency in Microsoft Excel, SQL, and Google Sheets
Moderate proficiency with data visualization tools (e.g., Tableau, Looker) for reporting purposes
Strong analytical and problem-solving skills with a high degree of accuracy and detail orientation
Nice to have:
You understand the full sales lifecycle and can identify factors influencing sales performance
You can independently navigate sales data and systems (e.g., Salesforce) to support the business
You analyze data for insights, applying appropriate methods and tools, and communicate findings clearly with limited guidance
You demonstrate intermediate to advanced proficiency in SQL and Excel
You execute planning and operations processes accurately and support modeling efforts
You are detail-oriented and focused on process improvement
You solve moderately complex issues using structured thinking
You can identify surface-level data issues and use logic to address them
You present updates effectively to cross-functional partners, providing clear and actionable reporting
You effectively manage relationships across a few teams or functions, building trust with your counterparts in Sales and Finance