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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: The Senior Analyst, Revenue Cycle plays a key role in advancing initiatives that strengthen Revenue Cycle operations, systems, and cross-functional execution. This role brings together revenue cycle knowledge, project coordination, and business process expertise to support colleague onboarding and offboarding, maintain system access standards, contribute to strategic projects, and serve as a subject matter expert for digital and system-related initiatives impacting Revenue Cycle. This position partners closely with operations, digital, and enterprise teams to help ensure Revenue Cycle priorities are reflected in business and system decisions. The Senior Analyst, Revenue Cycle contributes to department performance and strategic growth by driving process improvements, simplifying workflows, and supporting innovative solutions that improve efficiency, accuracy, productivity, and customer satisfaction across the organization.
Job Responsibility
Maintain onboarding access documentation and related processes, updating materials as business needs and systems evolve
Identify and implement resources that improve the onboarding experience for new colleagues
Support the Revenue Cycle Leadership Team with provisioning access, telecom system setup, and call-recording processes
Troubleshoot access and system issues for new hires throughout onboarding
Support strategic initiatives and business growth related to digital platforms, website capabilities, and Revenue Cycle operations
Lead system and process-related projects from planning through implementation, including system enhancements, workflow changes, documentation, and cross-functional coordination
Partner with IT developers, business analysts, and business stakeholders to gather and document system requirements tied to regulatory, contractual, operational, and efficiency-focused initiatives
Coordinate implementation readiness by aligning key resources, tracking deliverables, and helping ensure process, policy, and procedural updates are completed
Serve as the Revenue Cycle subject matter expert for digital initiatives and related system enhancements
Manage monthly digital communication efforts and represent Revenue Cycle in Digital Champion forums and discussions
Identify opportunities to use automation and AI-enabled tools to improve workflows, streamline routine work, strengthen team efficiency, and support more effective business processes
Partner with team leaders to support adoption of new processes, programs, and system functionality through training, guidance, and ongoing operational support
Reinforce team readiness by helping translate project changes into clear workflows, support materials, and practical next steps for impacted teams
Requirements
Minimum 5 years related work experience
Strong analytical, organizational, and problem-solving skills
Ability to manage multiple priorities with a high degree of accuracy and attention to detail
Strong written and verbal communication skills
Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
Nice to have
Experience performing daily operations in CVS Specialty Pharmacy Reimbursement Department, including advanced knowledge of operations systems and daily process flow
Experience working in a large, matrixed organization
Experience supporting change adoption or process improvement efforts
Exposure to automation, AI-enabled tools, or digital solutions that improve efficiency and workflow effectiveness