Senior Analyst, Release Management

We are seeking a highly organized, detail-oriented and versatile individual to fill the role of Senior Analyst, Release Management on our dynamic digital team working on our digital portfolio, including our corporate site www.fourseasons.com, Mobile and Tablet apps, Chat and F&B platforms. This role blends maintenance and support activities for our digital platforms with release activities to ensure seamless deployment of updates and maintain exceptional operations and customer satisfaction. They will collaborate closely with business stakeholders, subject matter experts, project teams and our development and sustaining engineering teams across a range of activities and functionalities. The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced environment. This role is based in our temporary location of 20 York Mills Rd, then the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Manager, Platform Experience – Web Technologies. This role involves interactions with primarily internal stakeholders at various levels.