Senior Analyst, Project Manager, CVS Health

Senior Analyst, Project Manager

CVS Health

Location:
United States

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

46988.00 - 122400.00 USD / Year

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Job Description:

Position plays a critical role in optimizing operational efficiency and supporting strategic initiatives across the Call Center and Business Support teams at AHH. This role requires a detail-oriented, proactive professional with excellent communication skills, a collaborative mindset, and the ability to manage multiple priorities in a fast-paced environment.

Job Responsibility:

Analyzing queue performance and staffing metrics to ensure service level targets are met
Managing onboarding and administrative processes for contingent workers
Collaborating with internal stakeholders to drive priority projects to completion
Supporting financial operations through invoice tracking and coding validation
Contributing to accurate and timely billing processes

Requirements:

Minimum of 5-6 years Call Center management experience specific to queue and administrative oversight
Prioritization and organizational skills must be strong in order to manage assigned, time sensitive requests
High professionalism to interact with clients, internal departments, and vendors
Responsiveness to inquiries within established turnaround times
College degree or High School diploma/GED and equivalent work experience

Nice to have:

Bachelor's Degree in business/health administration preferred
2-3 project management background
Medical billing and coding certification

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 26, 2025

Expiration:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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