Senior Analyst, Plan Sponsor Liaison

• Ensure that the plan sponsors intent is communicated and administered accurately by the Aetna One Advocate team
• Make sure that the Aetna One Advocate program is accurately administered by the Aetna One Advocate team in relationship to the plan sponsors overall benefit outlook
• Collaborate with the Account Team and other Aetna personnel to ensure a smooth customer service experience
• Serve as the customer's primary link to the Aetna Services Organization
• Collaborate with Senior Directors, Managers and Clinical/Member advocate teams to review performance, implement improvement plans, provide customer specific training
• Act as the subject matter expert for all aspects of the plan
• Monitor Aetna's overall performance for the account, including Key Performance Measures and Performance Guarantees
• Conduct root cause and trend analysis to proactively identify opportunities to continuously improve our service

• Must live within 50 miles of an A1A Hub - New Albany, OH - High Point, NC - Phoenix, AZ
• 1-2 years experience working alongside the account team and leadership
• 2-3 years handling escalations including effectively communicating what occurred and what the resolution and action plans
• 2-5 years of claim and benefit knowledge
• Client relationship management experience
• High School Diploma or G.E.D.
• College Degree or the equivalent experience preferred

Client facing experience

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling
• Financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access