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Senior Analyst, Patient Engagement

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Work At Home

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

46988.00 - 112200.00 USD / Year

Job Description:

The Senior Analyst, Patient Engagement will work closely with the Patient Engagement team, as well as the Growth and Population Health teams, at Oak Street to drive key initiatives supporting the patient journey at Oak Street Health. This role will focus on patient retention for tenured patients through improving provider departure workflows and will be measured through completion of annual wellness visits for tenured patients.

Job Responsibility:

  • Drive strategic analyses, develop data-driven insights & own reporting
  • Analyze data to inform strategic decision-making related to patient retention
  • Build and pull reports on performance metrics related to patient retention
  • Complete analyses to identify areas of progress and opportunity
  • Communicate insights with local leaders and organizational leaders
  • Drive patient retention through implementation of Patient Engagement and Retention workflows
  • Manage relationship with key partners across provider services, Salesforce and patient comms and marketing
  • Own proactive workflows related to patient communications and panel reassignment
  • Contribute to key organizational retention goals through implementing initiatives to meet annual patient annual wellness visit completion goals
  • Identify key factors that influence annual wellness visit completion and identify patient populations for targeted outreach
  • Report on success of different engagement strategies for achieving annual wellness visit completion goals
  • Project manager for scope of ongoing initiatives and activities related to provider departure workflows
  • Creation of metrics and reports to monitor success and identify opportunities for improvement

Requirements:

  • Minimum 2-4 years of experience
  • High level of organization and detail orientation
  • Experience collaborating on projects across multiple departments
  • Proficient with Microsoft Excel or other standard analysis tools (SQL, Alteryx, etc.)
  • Strong intellectual curiosity and problem-solving ability
  • Ability to navigate leadership and operational complexities
  • Passion for excellence
  • Quick learner comfortable with ambiguity
  • Strong accountability and discipline against timelines and deliverables
  • Collaborative working style
  • Bachelor's degree required
  • US work authorization

Nice to have:

  • Radiating positive energy
  • Assuming good intentions
  • Creating an unmatched patient experience
  • Driving clinical excellence
  • Taking ownership and delivering results
  • Being relentlessly determined
What we offer:
  • Paid vacation, sick time, and investment/retirement 401K match options
  • Health insurance, vision, and dental benefits
  • Opportunities for leadership development and continuing education stipends
  • New centers and flexible work environments
  • Opportunities for high levels of responsibility and rapid advancement
  • Affordable medical plan options
  • Employee stock purchase plan
  • No-cost wellness screenings, tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
September 19, 2025

Expiration:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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