Senior Analyst Operations Support Job at CVS Health (Hartford)

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Senior Operations Analyst

Barbaricum is currently seeking a proficient Senior Operations Analyst to join o...

Location

United States , Fort Belvoir

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Secret Clearance
Master’s degree and 8+ years of relevant experience OR Associates Degree and 12 years of relevant experience

Job Responsibility

Directs and controls activities to ensure that technical requirements are met, interfaces with Senior management
Support organizational-level operations and information with higher headquarters, subordinate organizations, and external stakeholders
Manage taskers and staffing packets
Develop and publish organizational-level operations functional policies and procedures, orders, Letters of instruction, other directives, and communications (EXSUMs, Information Papers, Briefings, Reports, etc.)
Control manage and schedule organizational resources (conference rooms, calendars, etc.)
Plan, resource and support organizational events (command and staff meetings, town halls, ceremonies, etc.)
Archive Operations functional documents and information
Represent operations functional leadership at meetings and conferences
and plan and manage facility requirements
Depending on placement in organization, may be required to support special requirements (FOIA, International Program, Government Vehicle Driver, Safety, Security etc.)

FX Applications Support Senior Analyst

As an FX Application Support Analyst, you will play a key role in running and ma...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years’ experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi Applications
maintains application systems that have completed development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identifies ways to maximize potential of applications used
assess risk and impact of production issues and escalate to business and technology management
ensures storage and archiving procedures are in place and functioning correctly
formulates and defines scope and objectives for complex application enhancements and problem resolution

What we offer

rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits
diverse team of professionals
global network of people, data and relationships

Fulltime

Applications Support Senior Analyst

The Applications Support Senior Analyst provides technical and business support,...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5 - 8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with PL SQL/ Oracle Database is required
Required technical knowledge of shell scripting and UNIX systems
Experience in setting up or configuring monitoring tools such as ITRS, and performance monitoring tools like App Dynamics is good to have
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools

Job Responsibility

Provides technical and business support for users of Citi Applications
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution

Fulltime

Applications Support Senior Analyst

The Application Support Senior Analyst provides technical and business support f...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams

Job Responsibility

Provides technical and business support for users of Citi applications
Maintains application systems that have completed the development stage and are running in daily operations
Manages, maintains and supports applications and their operating environments
Performs start of day checks, continuous monitoring, and regional handovers
Performs same day risk reconciliations
Develops and maintains technical support documentation
Assesses risk and impact of production issues and escalates to business and technology management
Ensures storage and archiving procedures are in place and functioning
Reviews and develops application contingency planning
Participates in application releases from development to production

What we offer

27 days annual leave plus bank holidays
A discretional annual performance-related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to learning and development resources
Business casual workplace with hybrid working model.

Fulltime

Applications Support Senior Analyst

The Applications Support Senior Analyst is responsible for maintaining applicati...

Location

Bahrain , Manama

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Unix
Shell scripting
SQL/Oracle
Mongo DB queries
ECS/Openshift /AWS
KAFKA/MQ/SFTP /NDM
Tools – App D, SPLUNK, KIBANA
Monitoring – ITRS setup, Grafana
Autosys, on job
Good communication skills & team-player

Job Responsibility

Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users

What we offer

Career growth opportunities
Equal opportunity employment
Accessibility accommodations

Fulltime

FX Applications Support Senior Analyst

This hybrid role involves working as part of the FX Applications Support team to...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams

Job Responsibility

provides technical and business support for users of Citi applications
maintains application systems running in daily operations
manages, maintains and supports applications and their environments
performs start-of-day checks, continuous monitoring, and regional handovers
performs same day risk reconciliations
develops and maintains technical support documentation
assesses risk and impact and escalates in a timely manner
ensures storage and archiving procedures are functioning correctly
participates in application releases, from development to post-implementation analysis
identifies risks, vulnerabilities and security issues

What we offer

rewarding work
supportive environment
clear opportunities for progression
exciting company benefits

Fulltime

Commodities Operations Senior Analyst

The Commodities Operations Senior Analyst is an intermediate level position with...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 2-3 years of relevant experience preferred
Relevant Degree and/or equivalent experience in Finance or fast-paced working environment is preferred
Understanding of confirmations and settlements processes as well as operational risk
Energetic, flexible, collaborative, and proactive
Strong, influential communicator
Strong risk management and control mindset
Self-reliant, good problem solver and results oriented
Exceptional attention to detail

Job Responsibility

Process commodities trade confirmations and settlements
Investigation, escalation, and resolution of cash breaks
Liaise with Global Commodities Stakeholders
Provide support to Front Office Sales & Trading
Identify control deficiencies and escalate control gaps
Approval responsibilities for payments release
Overseeing and developing the APAC Commodities Operations Team

What we offer

Excellent training opportunities
Opportunity to recommend creative suggestions on how to improve processes
Work closely with all the other stakeholders that support the Commodity Business

Fulltime

Senior Analyst Operations Support

CVS Health

Location:
United States , Hartford

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 22, 2026

Expiration:
February 25, 2026

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Senior Analyst Operations Support

CVS Health

Location:United States , Hartford

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 22, 2026

Expiration:February 25, 2026

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Location:
United States , Hartford

Category:
Finance

Contract Type:
Not provided

Job Posted:
February 22, 2026

Expiration:
February 25, 2026