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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. As a Senior Analyst, Operations Strategy, you will play a critical role in supporting our high-priority, cross-functional operational and strategic projects for Oak Street Health, with a focus on improving center and service operations. Key responsibilities include completing data analysis to derive insights on operational performance, leading business case creation, and supporting strategy development and implementation planning. The Sr. Analyst, will report into Lead Director, Operations Strategy & Enablement, and will collaborate extensively with cross-functional teams and field partners
Job Responsibility:
Complete analysis and build reports to derive insights on Oak Street’s operational performance, identify opportunities to improve results, and ensure progress towards annual performance targets
Work with cross-functional teams to improve operational performance and proactively identify solutions for problems
Support implementation planning and roll out, assess impact on center, care teams, and central operations (e.g., call center), support operational strategy development to minimize disruptions
Convey updates effectively through reports, dashboards, and presentations to field leaders, care teams, and leadership
Track progress against key initiatives, milestones, and outcomes
surface risks and opportunities proactively
Act as a bridge between field support teams and centralized patient support functions to ensure alignment and smooth transitions
Other Duties as Assigned
Requirements:
2–5 years of relevant experience in consulting, healthcare, population health, provider-facing operations, or related fields
Proven ability to build trust and credibility with diverse stakeholder groups across levels and functions
Quick learner who is comfortable with a high level of ambiguity
Demonstrated track record of solving complex, ambiguous problems with practical, results-oriented solutions
Strong financial and analytical skills, including experience developing business cases, ROI, and financial analyses
Exceptional ability to synthesize large volumes of information into clear, concise insights and recommendations
What we offer:
Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement