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The Senior Analyst, Operations Finance will collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing. Business Process Management (BPM) includes standardizing and automating tasks, developing best practice processes, tools, and templates, and facilitating their deployment across the global portfolio alongside property teams and the business process outsourcing (BPO) partner, with the aim to drive efficiency of accounting processes globally. The Senior Analyst, Operations Finance will support compliance of the core accounting functions, with both transactional actuals as well as planning (budgeting and forecasting). The Senior Analyst, Operations Finance will support the implementation of systems, policy and process, ensuring property teams are leveraging the established Standard Operating Procedures. They will also assist with ad hoc requests as requested by Senior Management and other stakeholders. Strong attention to detail, organization, process knowledge, critical thinking and problem-solving skills are necessary for successfully achieving deadlines and requirements of multiple workstreams across a range of properties. The ideal candidate is analytical and proactive, with strong business acumen and a passion for process improvement and standardization.
Job Responsibility
Drive adoption of best practices and standards
Maximize the use of standardized tools and templates by the properties
Monitor and improve KPI’s within the Service Level Agreements
Minimize Capgemini errors reported by the properties
Maximize efficiency of onsite processes
Assist in establishing/enforcing policies, rules, internal controls and safeguards
Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services
Provide hotel users with support for standard tools, templates and processes
Support leadership decisions through reporting and data-driven insights
Demonstrate proficiency as a lead/power-user of company financial systems and regional practices
Provide regular status reporting as required
Transform complex data into summarized meaningful and actionable insights
Present and provide meaningful commentary to stakeholders on past, current and future state across all identified areas of responsibility
Collaborate with Operations Finance, property teams and business process outsourcing partner to ensure timeliness and integrity of financial processes
Represent both Operations Finance and the properties on cross-functional projects and requests
Leverage Microsoft 365 suite of software including Excel, Word, PowerPoint, Outlook, SharePoint, and Teams to enhance communication, reporting, organization and collaboration within the team and other groups
Requirements
3-5 years of experience in a related hospitality accounting or shared services role
Field experience with hands on knowledge of PMS/POS environments, Income Audit, and GL processes
Familiar with detailed workflows and system navigation, the clicks, the sequences, and the practical application
CPA or university degree in hospitality, accounting or finance preferred
Multilingual is an asset
Ability to read, write and speak English fluently
Additional languages an asset
Nice to have
CPA or university degree in hospitality, accounting or finance preferred