Senior Analyst, Onboarding Operations Job at Airwallex (Tokyo)

Senior Analyst, Onboarding Operations

The Operations team at Airwallex ensures the smooth and efficient functioning of...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Solid expertise in AML and KYC regulations, with the ability to apply them effectively in an operational setting
5+ years of experience in AML and KYC plus 3+ years of experience in managing operational teams
Fluent in both English and Chinese, with the ability to navigate multilingual business environments seamlessly
Excellent communication and interpersonal skills, enabling you to coordinate effectively between local commercial teams, compliance teams, and other stakeholders to deliver outstanding customer service
Proactive, creative, self-motivated, and pragmatic, with a strong sense of responsibility and accountability for personal tasks
Good command of Mandarin and English

Job Responsibility

Possess a deep understanding of AML policies and KYC procedures, ensuring continuous updates and maintenance of relevant SOPs
Foster strong cross-functional collaboration by bridging diverse team requirements, facilitating seamless communication between key stakeholders such as global operations team, commercial, compliance, and other relevant teams
Mentor and support the professional growth of junior team members, set proper individual target tracking mechanism, leading the team to successfully achieve OKRs
Provide regular reporting updates on team performance, project progress, and any challenges to senior management for effective communication

Fulltime

Senior Analyst, Onboarding Operations

The Operations team at Airwallex ensures the smooth and efficient functioning of...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Solid expertise in AML and KYC regulations, with the ability to apply them effectively in an operational setting
5+ years of experience in AML and KYC plus 3+ years of experience in managing operational teams
Fluent in both English and Chinese, with the ability to navigate multilingual business environments seamlessly
Excellent communication and interpersonal skills, enabling you to coordinate effectively between local commercial teams, compliance teams, and other stakeholders to deliver outstanding customer service
Proactive, creative, self-motivated, and pragmatic, with a strong sense of responsibility and accountability for personal tasks
Good command of Mandarin and English

Job Responsibility

Possess a deep understanding of AML policies and KYC procedures, ensuring continuous updates and maintenance of relevant SOPs
Foster strong cross-functional collaboration by bridging diverse team requirements, facilitating seamless communication between key stakeholders such as global operations team, commercial, compliance, and other relevant teams
Mentor and support the professional growth of junior team members, set proper individual target tracking mechanism, leading the team to successfully achieve OKRs
Provide regular reporting updates on team performance, project progress, and any challenges to senior management for effective communication

Fulltime

Private Bank Client Onboarding Senior Analyst

Citi's Wealth brings together the full power of Citi to serve the entire continu...

Location

Hong Kong SAR , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of KYC experience in new client onboarding, periodic review or AML compliance, preferably in private banking
Good interpersonal communication skills. Able to communicate with internal and external business partners.
Consistently demonstrates clear and concise written and verbal communication skills
Advanced execution skills in a multi-tasking mode. Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and/or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities.
Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour/shift/over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior's forum for appropriate action and advice.
Proficient knowledge of English (written and spoken).
Bachelor's/University degree or equivalent experience

Job Responsibility

Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance.
To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank's AML/KYC standards, local laws and regulations.
Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence.
Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management. Provide guidance in exception handling and approval.
Manage ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process and keep the guidelines/procedures up to date.
To deliver training to junior team members. Be Subject Matter Expert to senior stakeholders.
Focuses on timely and accurate delivery of all responsible functions, as well as delivering superior onboarding service and resolution of complex KYC related issues, guided by service level agreements and efficiency/accuracy standards.
Performs day to day management of volume processing, including daily management of in-process, pending, and service-related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance requirements.
Establishes and maintains close working relationship with internal stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner.
Responsible for various types of project management, process and policy changes, new initiatives and managing cross-functional relationships with all teams. Analyzes complex and variable issues with significant departmental impact in the team.

What we offer

access to telehealth options, health advocates, confidential counseling and more
expanded Paid Parental Leave Policy
programs to help employees manage their financial well-being and help plan for the future
access to an array of learning and development resources
generous paid time off packages
resources and tools to volunteer in the communities

Fulltime

Senior Sales Operations Analyst

Location

France , Paris

Salary:

Not provided

GitGuardian

Expiration Date

Until further notice

Requirements

English fluency
Significant experience (3-5 years) in sales operations or revenue operations, in consulting or startups environment
Previous experience acting as deployment and admin of sales tools (Prospection, Dialer, Enrichment) and CRM (Hubspot preferred)
Proven ability to conduct data-driven analyses (e.g., performance vs. plan, pipeline health, activity volume and quality) along with a strong underlying business sense and understanding
Proven Excel proficiency, including the ability to build performance tracking dashboards, business plans, and automation
Power user of automation and low/no-code tool stack (eg., N8N, Zapier)
High interest in AI technology and solving business use cases with it (Claude)
Excellent written and verbal communication skills, with the ability to distill complex information into actionable insights for diverse stakeholders
Adaptability & Autonomy: Comfortable delivering results in a fast-paced environment, focusing on maximizing impact. Strong taste for being hands-on and providing operational support.

Job Responsibility

Sales tooling administration
Identify inefficiencies in Sales tooling processes (HubSpot, Gong, Aircall, prospection tool) and implement solutions to improve usability and reporting accuracy
Identify and automate repetitive tasks to enable the Sales team to focus on high-value activities, leveraging AI and low-code tools as necessary
Ensure data integrity in the CRM, maintaining consistent, up-to-date records of territories, accounts, contacts and deals
Support the onboarding process for new Sales team members, ensuring they are trained on processes, CRM tools, territory assignments, and key prospect accounts
Act as the go-to resource for customer facing teams for training on sales stack tools and processes
Collaborate with teams in and out the sales organisation to ensure alignment in sales processes, reporting, and analytics
Work closely with Marketing teams to strengthen collaboration with sellers, aligning lead generation efforts and nurturing campaigns to Sales goals
Assist in planning and tracking progress on strategic goals to ensure timely execution and alignment with company objectives

What we offer

Package that includes BSPCE
Lunch voucher (Swile, 12€ at 50%)
Sponsored Wellpass (gymlib)
Non-charged health insurance for children (Sidecare / Generali)
Up to €300 to improve your home office set-up
Yearly holiday allowance
Referral bonus of 4000€ for any new Guardian we might hire thanks to you
Team building: monthly budget dedicated to each employee that you can spend as you wish, with colleagues (latest examples to date: Michelin star restaurant, karaoke, stand-up show, kitesurfing week-end, ...)
Remote policy: hybrid (3 days/week at the office in Paris)
Opportunities for career development in the long term

Vice President, Client Onboarding Lead Analyst, Operations

The Client Onboarding Lead Analyst is a strategic professional who stays abreast...

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous experience in documentation review, account maintenance and related cash products
Bachelor's degree in finance or economy
Good interpersonal communication skills
Able to communicate with internal and external business partners
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skills
Advanced execution skills in a prioritization mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and / or regulators

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Demonstrates high level of diligence, motivation and organizational skills
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Understands client requirements and implements them correctly
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives
Monitors customer satisfaction and service level and drives process changes
Provides innovative solutions to clients

Fulltime

Senior Analyst, Commercial Operations

In this role as a Senior Analyst, Commercial Operations, you’ll join a tight‑kni...

Location

United States , Deerfield

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience is preferred
3+ years in commercial operations, contract management, pricing analysis, or similar analytical roles (medical device or healthcare experience) strongly preferred
Experience supporting geographically dispersed sales teams is highly valued
Strong technical skills, including proficiency in Excel, PowerPoint, CRM systems, and managing large datasets
Ability to analyze pricing, contracts, and operational data with accuracy, attention to detail, and sound judgment
Demonstrated experience in contract creation, pricing analysis, and managing the full contract lifecycle to support commercial agreements and operational efficiency
Excellent communication, organization, and problem‑solving skills, with success collaborating across large, cross‑functional teams in a fast‑paced environment
Confidence communicating complex information to internal partners, including leadership

Job Responsibility

Collaborate closely with field-based sales representatives and the broader commercial operations team, serving as a key liaison to ensure effective communication and execution of contract management activities
Coordinate and complete contract management activities, including pricing analysis, contract creation, amendments, and compliance, ensuring timely and accurate administration
Partner with cross-functional internal teams (commercial operations, legal, finance, and contract administration) to troubleshoot and resolve contract-related inquiries, pricing discrepancies, and process improvement initiatives efficiently
Deliver RFP support by coordinating with internal teams to gather required documentation, respond to customer RFPs, and ensure proposals are accurate, compliant, and submitted on time
Collaborate on customer business reviews by gathering relevant data, preparing supporting materials, and ensuring thorough, insightful review meetings
Lead process improvement projects and cross-functional commercial initiatives focused on streamlining contract management processes, enhancing operational efficiency, and driving business results
Assist with onboarding and training of internal collaborators on contract management systems, processes, and compliance requirements, ensuring seamless adoption and operational efficiency
Gather and share contract management insights and feedback with internal teams to improve operational workflows, methods, and execution of commercial agreements
Provide mentorship and guidance to junior analysts and support staff

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Senior Analyst, Commercial Operations

In this role as a Senior Analyst, Commercial Operations, you’ll join a tight‑kni...

Location

United States , Deerfield

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience is preferred
3+ years in commercial operations, contract management, pricing analysis, or similar analytical roles (medical device or healthcare experience) strongly preferred
Experience supporting geographically dispersed sales teams is highly valued
Strong technical skills, including proficiency in Excel, PowerPoint, CRM systems, and managing large datasets
Ability to analyze pricing, contracts, and operational data with accuracy, attention to detail, and sound judgment
Demonstrated experience in contract creation, pricing analysis, and managing the full contract lifecycle
Excellent communication, organization, and problem‑solving skills, with success collaborating across large, cross‑functional teams in a fast‑paced environment
Confidence communicating complex information to internal partners, including leadership

Job Responsibility

Collaborate closely with field-based sales representatives and the broader commercial operations team, serving as a key liaison to ensure effective communication and execution of contract management activities
Coordinate and complete contract management activities, including pricing analysis, contract creation, amendments, and compliance
Partner with cross-functional internal teams (commercial operations, legal, finance, and contract administration) to troubleshoot and resolve contract-related inquiries, pricing discrepancies, and process improvement initiatives
Deliver RFP support by coordinating with internal teams to gather required documentation, respond to customer RFPs, and ensure proposals are accurate, compliant, and submitted on time
Collaborate on customer business reviews by gathering relevant data, preparing supporting materials, and ensuring thorough, insightful review meetings
Lead process improvement projects and cross-functional commercial initiatives focused on streamlining contract management processes, enhancing operational efficiency, and driving business results
Assist with onboarding and training of internal collaborators on contract management systems, processes, and compliance requirements
Gather and share contract management insights and feedback with internal teams to improve operational workflows, methods, and execution of commercial agreements
Provide mentorship and guidance to junior analysts and support staff

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Senior Analyst, Commercial Operations

In this role as a Senior Analyst, Commercial Operations, you’ll join a tight‑kni...

Location

United States , Deerfield

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience is preferred
3+ years in commercial operations, contract management, pricing analysis, or similar analytical roles (medical device or healthcare experience) strongly preferred
Experience supporting geographically dispersed sales teams is highly valued
Strong technical skills, including proficiency in Excel, PowerPoint, CRM systems, and managing large datasets
Ability to analyze pricing, contracts, and operational data with accuracy, attention to detail, and sound judgment
Demonstrated experience in contract creation, pricing analysis, and managing the full contract lifecycle to support commercial agreements and operational efficiency
Excellent communication, organization, and problem‑solving skills, with success collaborating across large, cross‑functional teams in a fast‑paced environment
Confidence communicating complex information to internal partners, including leadership

Job Responsibility

Collaborate closely with field-based sales representatives and the broader commercial operations team, serving as a key liaison to ensure effective communication and execution of contract management activities
Coordinate and complete contract management activities, including pricing analysis, contract creation, amendments, and compliance, ensuring timely and accurate administration
Partner with cross-functional internal teams (commercial operations, legal, finance, and contract administration) to troubleshoot and resolve contract-related inquiries, pricing discrepancies, and process improvement initiatives efficiently
Deliver RFP support by coordinating with internal teams to gather required documentation, respond to customer RFPs, and ensure proposals are accurate, compliant, and submitted on time
Collaborate on customer business reviews by gathering relevant data, preparing supporting materials, and ensuring thorough, insightful review meetings
Lead process improvement projects and cross-functional commercial initiatives focused on streamlining contract management processes, enhancing operational efficiency, and driving business results
Assist with onboarding and training of internal collaborators on contract management systems, processes, and compliance requirements, ensuring seamless adoption and operational efficiency
Gather and share contract management insights and feedback with internal teams to improve operational workflows, methods, and execution of commercial agreements
Provide mentorship and guidance to junior analysts and support staff

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

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Senior Analyst, Onboarding Operations

Job Description

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