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Senior Analyst, Onboarding Operations

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Airwallex

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Location:
Malaysia , Kuala Lumpur

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.

Job Responsibility:

  • Possess a deep understanding of AML policies and KYC procedures, ensuring continuous updates and maintenance of relevant SOPs
  • Foster strong cross-functional collaboration by bridging diverse team requirements, facilitating seamless communication between key stakeholders such as global operations team, commercial, compliance, and other relevant teams
  • Mentor and support the professional growth of junior team members, set proper individual target tracking mechanism, leading the team to successfully achieve OKRs
  • Provide regular reporting updates on team performance, project progress, and any challenges to senior management for effective communication

Requirements:

  • Solid expertise in AML and KYC regulations, with the ability to apply them effectively in an operational setting
  • 5+ years of experience in AML and KYC plus 3+ years of experience in managing operational teams
  • Fluent in both English and Chinese, with the ability to navigate multilingual business environments seamlessly
  • Excellent communication and interpersonal skills, enabling you to coordinate effectively between local commercial teams, compliance teams, and other stakeholders to deliver outstanding customer service
  • Proactive, creative, self-motivated, and pragmatic, with a strong sense of responsibility and accountability for personal tasks
  • Good command of Mandarin and English

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
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