Senior Analyst-Networking Engineering Services

• First level support for DCLAN team, Cisco Identity Services Engine, SDWAN, Firewall, Firewall automation, Partner firewall ,VPN, Proxy, load balancer, & Infra (Monitoring Tool) Teams by monitoring the alert queue ,analysing the network security Incidents and taking care of the incident based on the criticality of the alert
• Business support for all topics related to the network & network security complexes and their use for internal and external customers
• Follow Team Process and Drive collaboration with multiple Teams
• Dispatch of tasks, incident tickets, service and change requests, group mailboxes, customer requests
• Monitoring of the device, engaging the respective Teams based on the alerts and taking action to avoid the outage on business
• Effective management and response to the mails received in Shared Mailbox
• Provide updates in line with the agreed communications processes
• Must be able to multitask in a stressful environment
• Ensure all Major Incidents are updated in the Respective Teams chat
• Work with other teams to identify improvement opportunities
• Performs other work related duties as assigned
• Develops process and procedures that ensure Incident Management process is continuously improving
• Experience with the ITSM ticketing tools such as Service Now for incident/ticket logging, updates & resolution

• University degree in Computer Science with comparable practical experience
• B. Tech/ BE/ M.Sc./MCA / B.Sc
• Approx. 3+ years of experience in IT operations in Network and Network Security and Incident Management Processes (Mandatory ITIL V3/V4 Foundation certification)
• 3+ Years of Experience in monitoring / managing / Troubleshooting of Network Devices like Firewall /WAN/ DC LAN/Cisco Identity Services Engine/LAN/SDWAN/Loadbalancer /Server
• Experience on Elastic / Grafana and Knowledge on Python & Powershell will be additional advantage
• CCNA / CCNP / Network- Network Security Certifications required

Experience on Elastic / Grafana and Knowledge on Python & Powershell

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach