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Customer Delivery Europe is in the centre of the Mastercard Europe organization and the key contact between the Divisions, Operations and Technology, Global Products & Solutions and the other business units. We are close to the markets and to our customers. Market Delivery Managers lead end-to-end project and program management for complex customer onboarding journeys, ensuring seamless integration from business impact to technical execution. They act as strategic consultants and technology relationship managers, guiding customers through operational changes, resolving technical issues, and coordinating with Mastercard subject matter experts. Their role also includes supporting TAM services, driving cross-functional collaboration, and enhancing delivery performance across local markets and key accounts.
Job Responsibility:
Deliver standard projects and/or products flawlessly with high customer satisfaction
Handle medium to large customers with standard or moderately complex project scopes
Manage basic customer escalations and non-complex operational/technical issues with support from manager or peers
Handle PMO roles for customers and coordinate with stakeholders
Requirements:
Understand the payment ecosystem and Mastercard products/services
Basic project management skills
Native in Hebrew
Fluent in English
Profound user of Excel and PowerPoint
Analytical thinking and being a person who is usually addressed by others for getting technical advice