Senior Analyst, IT Operations

• Execute day-to-day operations and become an expert on the RubiconMD platform and other projects as they arise
• Partner closely with engineering, product, and client success teams to build scale through automation efforts and inform new products
• Be an in-house expert on all internal tool integrations such as - Zendesk, Salesforce, Salesforce Marketing Cloud, Zapier, Squarespace, Jira, etc.
• Develop and implement operational procedures and frameworks to support growth in users and utilization of the platform
• Deeply understand user behavior by gathering insights and metrics
• Review lab reports and medical notes to identify and remove any protected health information (PHI) and personally identifiable information (PII)
• Provide customer support to the entire user base for all concerns and matters related to all RubiconMD’s platforms and offerings
• Serve as the point of contact for the account credentialing process, including managing all requests, addressing any issues, and communicating effectively with all relevant stakeholders
• Assist in providing support across the Platform Operations team when needed, which will include managing shifts, weekend work, and covering for team members who may be away

• 2+ years of experience initiating and driving projects to completion with minimal guidance
• Prior experience with Zendesk, Salesforce, Salesforce Marketing Cloud, Zapier, or other help desk and technical applications is a plus
• Strong problem-solving and analytical skills
• Experience in a startup-like environment where you may end up wearing many different hats and learning different areas of the business must be expected

Experience with writing basic SQL queries

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility