Senior Analyst, IT Data Center Operations Job at Dell (Austin, Texas)

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Senior Business Analyst

At Operations Center, we’re looking for a Senior Business Analyst to join our le...

Location

Sweden , Helsingborg

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Strong ability to capture, interpret, and translate business needs into data-driven solutions
Deep knowledge of analytics, IT Operations, industry standards, and emerging technologies
Experience in process mapping, dashboards, reporting, and agile development
Excellent communication skills—translating complex concepts into clear insights for both technical and business audiences
A proactive mindset, continuously improving methods, processes, and performance
Formal education in statistics, MBA, or equivalent
5+ years in analytics, business requirements, and technology transformation
Strong experience in forecasting, predictive modeling, PowerBI or similar tools and advanced MS Excel
Expertise in ITIL4, SAFe, SRE, and agile methodologies
Experience in 24/7 service delivery, Business Process Monitoring, and ServiceNow is a merit.

Job Responsibility

Develop and promote roadmaps and offerings to enhance Service awareness in the Operations Center
Ensure compliance with policies, legislation, and industry standards
Drive data collection and analysis for strategy, design, and development of Products and Services
Continuously improve operational models, reporting, and analysis to boost efficiency and quality.

Fulltime

Senior Cybersecurity Analyst, Threat Hunter

Our cybersecurity and information security teams at IDEXX contribute to a more r...

Location

United States , Westbrook, Maine

Salary:

120000.00 - 140000.00 USD / Year

IDEXX

Expiration Date

Until further notice

Requirements

6–10 years of experience in cybersecurity roles
Minimum of 3 years dedicated specifically to threat hunting or advanced incident response
Bachelor’s degree in computer science, Cybersecurity, Information Technology, or a related field
Preferred certifications GCIH (GIAC Certified Incident Handler) and CompTIA CySA+ (Cybersecurity Analyst+) certification
Proven, hands-on experience using platform for EDR (Endpoint Detection and Response) and threat hunting
Expert-level knowledge of PowerShell Scripting, Python and EDR and SIEM query language is preferred
Deep understanding of incident response lifecycles, methodologies, and forensic techniques
Strong knowledge of networking protocols, operating systems (Windows, Linux, macOS), and common attack vectors
Familiarity with scripting languages (e.g., Python, PowerShell) for automation of hunting tasks is a plus
Exceptional analytical and problem-solving skills with keen attention to detail

Job Responsibility

Proactively hunt for indicators of compromise (IOCs) and advanced persistent threats (APTs) across the network, endpoints, and cloud environments using threat intelligence and a hypothesis-driven methodology
Conduct in-depth analysis of security events, network traffic, and endpoint data to identify malicious activity and potential breaches
Utilize the SIEM and EDR platform extensively, applying expert knowledge of the scripting, SIEM and EDR query language to perform complex searches and data analysis
Lead and participate in incident response activities, including containment, eradication, and recovery efforts, serving as a primary escalation point for critical security incidents
Develop and refine threat hunting playbooks, procedures, and detection rules to improve the security team’s efficiency and effectiveness
Collaborate with the security engineering and security operations center (SOC) teams to integrate new threat intelligence and enhance existing security tools and controls
Mentor junior analysts and contribute to the ongoing improvement of the organization's overall security posture

What we offer

Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching

Fulltime

Senior Financial Analyst

At MissionWired, we partner with nonprofits, campaigns, and social change organi...

Location

United States

Salary:

100000.00 - 120000.00 USD / Year

MissionWired

Expiration Date

Until further notice

Requirements

BS in Finance, Accounting or related field
MBA and/or CPA preferred
4–5+ years of experience in FP&A, corporate finance, consulting, or investment banking
Proven expertise in advanced financial modeling, forecasting, and building 3-statement models
Strong analytical and quantitative skills
Experience with conducting variance analysis, including identifying key drivers and analyzing operational trends
Solid understanding of accounting operations, including month-end close and revenue/expense recognition
Exceptional communication skills – able to distill complex financial concepts into clear, actionable recommendations
Comfortable navigating a growing and evolving organization, including ambiguity and process development
High level of ownership, curiosity, and a proactive approach to solving problems before they surface, all while keeping DEIB principles top of mind

Job Responsibility

Supporting budgeting, forecasting, and financial planning cycles across the MissionWired platform company, partnering with department leaders to align assumptions and build accurate projections
Assisting with updating and maintaining 3-statement financial models (income statement, balance sheet, cash flow), ensuring reliability, accuracy, and transparency
Perform monthly and quarterly variance analyses
identify operational drivers, develop insights, and communicate recommendations to senior leadership
Preparing a monthly reporting package, including dashboards, KPI analytics, and narratives that translate data into actionable insights for executives and key stakeholders
Supporting the development of board materials and other ad hoc analysis for senior leadership and external stakeholders
Partnering closely with Accounting and cross-functionally during month-end close
gathering inputs, validating data integrity, and supporting reconciliations, ensuring financial data accuracy
Supporting the development and implementation of streamlined FP&A processes as MissionWired continues to scale, while centering DEIB practices
Contributing to M&A activities, including financial modeling, due diligence, and integration planning

What we offer

100% employer-paid premiums for platinum-level medical plan on a national health care network
100% employer-paid life insurance and short term disability
50% employer-paid vision and dental insurance
401(k) with 3% employer contribution
17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off
Paid parental leave at 100% of your salary
Financial support for reproductive and transgender care
Flexible telecommute and remote work policies
Company issued Mac products for home offices
Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available

Fulltime

Senior Credit and Collections Analyst

Are you an experienced Credit & Collections professional looking for a dynamic r...

Location

United States , Bergen County, NJ

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of Credit/Collections experience in a corporate or accounting environment
Bachelor’s Degree in Accounting, Finance, or a related field preferred
Strong SAP knowledge is highly desirable
Advanced Excel proficiency (pivot tables, VLOOKUPs, data analysis) preferred
Excellent analytical, communication, and negotiation skills
Ability to thrive in a fast-paced, team-oriented environment

Job Responsibility

Lead the collection of past-due accounts across multiple locations, ensuring timely resolution
Review and release sales orders on credit hold while assessing customer creditworthiness
Conduct detailed A/R aging analysis and assist in evaluating bad debt accounts
Review wire payments and accurately apply them to customer accounts
Assist in determining and assigning payment terms for all service centers
Prepare and present monthly A/R reports to management
Collaborate closely with A/R teams, inside sales representatives, and customers to resolve payment discrepancies and disputes
Identify process improvements to enhance efficiency in credit and collections operations
Handle administrative tasks and contribute to special projects as needed

What we offer

Work with a globally recognized company that values its employees
Opportunity for career growth and professional development
A collaborative, supportive workplace culture with excellent benefits
medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Senior Product Manager for Data Center AIOps

Senior Product Manager for Data Center AIOps. HPE is seeking an experienced Seni...

Location

United States , Sunnyvale

Salary:

136500.00 - 276500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science / Engineering, or equivalent practical experience in data center networking or cloud infrastructure
6+ years of product management or closely related experience in data center networking, network operations, observability, or AIOps/AI-driven infrastructure products
Understanding of data center network architectures (leaf-spine and EVPN-VXLAN), intent-based networking, and operational workflows across Day 0 through Day 2+
Demonstrated ability to translate complex technical capabilities into clear customer value, business cases, and prioritized roadmaps in a fast-paced environment
Excellent communication and stakeholder management skills with a track record of driving alignment across engineering, sales, marketing, and support
Understanding of network operations, SRE, or managing large-scale data center or private cloud environments, including troubleshooting and incident response
Experience in building business cases, pricing, and go-to-market strategies for enterprise software or cloud services

Job Responsibility

Influence the product vision and roadmap for Data Center AIOps across the HPE Networking portfolio, aligning with HPE’s AI-native networking strategy and broader data center portfolio
Define requirements and user journeys for capabilities such as cross-domain visibility, application awareness, anomaly detection, root cause analysis, impact analysis, and proactive assurance
Collaborate closely with engineering, data science, UX, and architecture teams to deliver cloud-hosted AIOps services integrated with Apstra’s intent-based networking and telemetry
Partner with GTM, sales, and marketing to craft positioning, packaging, and licensing for AIOps-driven features, including premium and value-added services for data center customers
Engage deeply with customers, partners, and field teams to gather feedback, validate hypotheses, and translate operational pain points into prioritized backlog items for AIOps
Define and track success metrics for AI and analytics features (e.g., MTTR reduction, automation adoption, model accuracy, recommendation utilization) and iterate based on real-world outcomes
Represent the product in customer briefings, business reviews, industry events, and analyst conversations as the subject matter expert for HPE’s Data Center AIOps strategy

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Director of Physical Security & Compliance

Crusoe is expanding our hyper-scale AI and high-performance computing (HPC) data...

Location

United States , San Francisco

Salary:

225000.00 - 280000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

10+ years in physical security or mission-critical infrastructure
Deep knowledge of operating physical security technologies and system design
Experience with in a high-availability environment
Experience implementing controls for SOC 2, ISO, NIST, and similar frameworks
Proven ability to manage multi-site security operations and compliance programs
Strong incident management and risk assessment background
Experience designing or scaling enterprise security systems across multi-site environments
Strong understanding of SOC 2, ISO 27001, NIST, and related frameworks
Background managing guard operations, access control, and incident response
Ability to lead programs from zero-to-one and influence senior stakeholders

Job Responsibility

Operationalize the global physical security strategy, and ensure data center alignment with enterprise security standards, and policies
Implement the security risk framework within Data Center Facility Operations
Translate enterprise security requirements into site-specific designs for new campuses
Conduct site-level security risk and threat assessments
Establish a scalable security operations model for 50–400 MW hyper-scale facilities
Own the operational lifecycle of dedicated physical security systems (ACS, VSS, IDS)
Execute site-level operational controls to ensure adherence to compliance programs for SOC 2, ISO 27001/27002, NIST 800-53, and other regulations
Maintain operational documentation, logs, and evidence of adherence to established internal controls
Maintain year-round audit readiness for physical access to cages, racks, and on-site office rooms
Ensure operational availability, resiliency, and scalability of security infrastructure

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Senior Commercial Operations Analyst

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’r...

Location

United States , Denver

Salary:

116000.00 - 140000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

College degree or equivalent and 4+ years of relevant work experience, energy experience is a plus
Experience in private equity or investment banking highly desired
Advanced proficiency in Microsoft Office, including PowerPoint and Excel
Strong organizational and planning skills
Ability to understand and craft narratives to support business decisions
Self-motivator and able to consistently deliver results under strict time constraints
High attention to detail and the ability to work independently
Proactive and results-oriented
possesses a high level of integrity
Strong interpersonal skills including communicating at various levels of organization, including to senior leadership

Job Responsibility

Evaluate potential data center sites including energy source evaluation, development potential, and economics
Utilize internal data analytics tools to understand ideal data center sites and markets to diligence, utilizing data around renewable development, gas availability, land parcel buildability
Build detailed economic models integrating across energy sources (incl. grid, gas, storage, geothermal, advanced nuclear, etc.)
Interface and coordinate with groups across the organization incl. real estate, pre construction, infrastructure strategy, design and engineering, finance, regulatory, and Crusoe Cloud
Communicate directly to other developers and IPPs to vet opportunities at early-stages
Aid the team in site due diligence and ad hoc studies to advance opportunities through the pipelines
Create board level presentations and project approval materials to be presented to Crusoe senior management and Board of Directors
Maintain robust reporting and own core commercial processes, including project pipeline, project forecasts, investment committee / spend approval processes, etc.
Track hyperscaler and co-located data center activities, including expansion projects and other commercial developments in the data center industry
Track regulatory updates related to the energy industry and impact on Crusoe’s operations and/or project partners

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Senior Analyst, IT Data Center Operations

Dell

Location:
United States , Austin, Texas

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Analyst, IT Data Center Operations

Senior Support Operations Analyst

Senior Business Analyst

Senior Cybersecurity Analyst, Threat Hunter

Senior Financial Analyst

Senior Credit and Collections Analyst

Senior Product Manager for Data Center AIOps

Director of Physical Security & Compliance

Senior Commercial Operations Analyst

Senior Analyst, IT Data Center Operations

Dell

Location:United States , Austin, Texas

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Analyst, IT Data Center Operations

Senior Support Operations Analyst

Senior Business Analyst

Senior Cybersecurity Analyst, Threat Hunter

Senior Financial Analyst

Senior Credit and Collections Analyst

Senior Product Manager for Data Center AIOps

Director of Physical Security & Compliance

Senior Commercial Operations Analyst

Location:
United States , Austin, Texas

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
March 22, 2026