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JLL Logo JLL · Human Resources

Senior Analyst - HR Operations

Philippines, Taguig · Job Posted February 21, 2026
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Job Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Job Responsibility

  • Resolve Tier 1 (simple queries) and support resolution of semi-complex or complex queries and transactions related to core HR processes
  • Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions
  • Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries
  • Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/ issue
  • Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
  • Handle escalations from process partners, HRs and provide RCA plan
  • Ownership of team deliverables in absence of Team Lead
  • Quality Check on the Key/Critical HR transactions processed by team as defined in the Quality framework
  • Assist with building and maintenance of a Knowledgebase for Case Management
  • Provide continuous feedback to peers, Leads and HR partners about internal employee service trends and opportunities to improve
  • Ownership of client calls with the AMR HR SD Leads on a regular basis and ensures required documentation
  • Review SOP’s and Process Maps of related HR and Payroll processes
  • Escalate complex queries to appropriate owner (inside or outside of HR)
  • Challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Requirements

  • Bachelor’s/Master’s degree in Human Resources or equivalent experience
  • 3-5 years of experience supporting US & Canada core HR processes
  • 3-5 years of experience in HR services role preferred
  • Demonstrated good understanding of HR management practices, processes & procedures
  • Very good written and verbal communication skills
  • Previous experience in Workday HR environment preferred or similar HR ERP desirable
  • Knowledge of Case Management tool an added advantage
  • Proficiency on MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
  • Good Team Player and customer service skills
  • Highly motivated and Organised
  • Attention to detail and an ability to work towards tight deadlines
  • Ability to work in a fast-paced environment with constant deadlines
  • Proactive in achieving results and seeking improvements
  • Result oriented with the ability to manage competing priorities and multiple stakeholders
  • Ability to adapt and drive change to derive efficiencies/productivity

Nice to have

  • Previous experience in Workday HR environment preferred or similar HR ERP desirable
  • Knowledge of Case Management tool an added advantage
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