Job Description:
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Health is seeking an Operations Analytical Senior Analyst (Individual Contributor) to join our team. This role reports to the Senior Manager of Analytical Insights and is open to fully remote candidates across the U.S. The position plays a key role in analyzing case volumes, call volumes, staff productivity, and resource planning—critical elements for driving operational efficiency and supporting our business partners and members. As an internal analytics expert, you will provide insights for Clinical Operations (ClinOps) and support Prior Authorizations and Performance Productivity Reporting business functions. The role involves working with tools such as Python, Dataiku, Alteryx, Tableau, GCP, SSIS, SSRS, Teradata, and other analytical platforms. You will serve as the technical subject matter expert for automating data reporting from multiple sources, including Novologix, CAS, MedHok, MTM, SQM, phone systems, and Verint. You will also leverage statistical modeling, forecasting techniques, and advanced analytical methods to identify trends, predict operational needs, and help drive data-informed business strategies.
